topic Re: Add ons not working in Archived Posts

Add ons not working

salterelli — Thu, 09 Jul 2020 13:00:53 GMT

I have topped up my PAYG... but I keep getting error messages when trying to purchase add-ons.

Any ideas?

Jon_K — Thu, 09 Jul 2020 15:11:38 GMT

Welcome to the community.

What error messages are you getting?

Could you text AL to 150 to check your allowances and balance?

Jon

Aida11 — Tue, 24 Aug 2021 19:03:05 GMT

each time I try purchasing an add on it says error even though I topped up my phone so I'd have enough to purchase the data add on

Christopher_G — Wed, 25 Aug 2021 07:03:23 GMT

Which add-on are you trying to purchase, @Aida11?

Could you text BALANCE to 150 and let us know what it says your current pack allowance/credit balance is?

Thanks

Chris