topic Re: unable to connect wifi underground in Archived Posts

unable to connect wifi underground

londoneer — Sun, 17 Feb 2019 16:44:20 GMT

Hi Guys,

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

Can anyone assist me on this matter, please?

Thanks!

Re: unable to connect wifi underground

XRaySpeX — Sun, 17 Feb 2019 17:12:13 GMT

@londoneer: Have you texted EEWIFI to 9527 & followed its instructions?

Re: unable to connect wifi underground

londoneer — Sun, 17 Feb 2019 17:51:19 GMT

Hi,

Thanks for your reply.

This is what I got when I text to 9527

Sorry, there was a technical glitch. Could you try sending your text again in a bit? If you keep having this issue, contact customer services to sort it

Re: unable to connect wifi underground

Northerner — Sun, 17 Feb 2019 18:01:42 GMT

Hi @londoneer

I think the message is self explanatory, try again later.

You can find EE guide on connecting here.

Thanks

Re: unable to connect wifi underground

londoneer — Sun, 17 Feb 2019 18:30:02 GMT

LOL

How many times do I have to wait until the system works?

I keep trying for a week. I guess it enough to wait and raise the matter.

Regards

Re: unable to connect wifi underground

londoneer — Sun, 17 Feb 2019 18:37:27 GMT

I tried many times, different hours and still not working its no use!!!

Not sure if is my device. I guess not as I had wifi using t-mobile sim.

Re: unable to connect wifi underground

Chris_B — Sun, 17 Feb 2019 19:20:41 GMT

@londoneer Have you called customer services about this ?

Re: unable to connect wifi underground

londoneer — Sun, 17 Feb 2019 20:04:04 GMT

Actually, I’m here in order to get a solution from the EE team support.

Re: unable to connect wifi underground

James_B — Mon, 18 Feb 2019 07:55:58 GMT

Hi @londoneer,

Thanks for joining the EE Community.

I'm sorry to hear you are having problems using WiFi on the underground.

Please get in touch with Customer Care so we can take a quick look at your account.

James

Re: unable to connect wifi underground

londoneer — Mon, 18 Feb 2019 14:13:33 GMT

Surprisingly I tried this morning and it worked.
I will try later again and I will keep you updated!
Thanks guys!
L

Re: unable to connect wifi underground

James_B — Mon, 18 Feb 2019 14:17:49 GMT

Thanks for the update @londoneer

James

Re: unable to connect wifi underground

XRaySpeX — Mon, 18 Feb 2019 14:28:29 GMT

Thanks! You're welcome :)! Glad I could be of assistance.

Re: unable to connect wifi underground

londoneer — Mon, 18 Feb 2019 19:27:06 GMT

Yes!

Now its working!

Thanks guys!

Re: unable to connect wifi underground

Jon_K — Tue, 19 Feb 2019 07:54:36 GMT

That's great @londoneer!

Thank you for letting us know it's all working 🙂

Feel free to come back to the community any time.

Jon

Re: unable to connect wifi underground

londoneer — Tue, 19 Feb 2019 09:56:23 GMT

Thanks,

The thing is I am experiencing some issues at many London Underground stations so I guess is not my device. I can connect properly at some only.

Regards

Re: unable to connect wifi underground

Jon_K — Tue, 19 Feb 2019 10:26:53 GMT

Hi @londoneer.

If you're having issues only at certain stations, I'd recommend contacting our Tech Care team so they can investigate this for you.

Jon

Re: unable to connect wifi underground

londoneer — Tue, 19 Feb 2019 23:17:33 GMT

Could be great. Do they have chat support or they just assist you over the phone?
I’d rather the first one. I’m too busy for a phone call.

Regards,
L

Re: unable to connect wifi underground

XRaySpeX — Tue, 19 Feb 2019 23:22:07 GMT

There is live chat only for contract users. Try in the A.M.

Re: unable to connect wifi underground

Jon_K — Wed, 20 Feb 2019 07:55:34 GMT

Hi @londoneer.

The chat links are on our get in touch page.

They will be visible when an advisor is available to chat.

Jon

Re: unable to connect wifi underground

Sarahw7 — Mon, 23 Aug 2021 10:46:19 GMT

I cannot connect at all to ee wifi auto igetunable to authenticate connection or can't connect. I'm on payg and had enough credit. Please advise I have an android phone