topic Re: Netflix in Archived Posts

Netflix

Kami69 — Wed, 18 Aug 2021 06:34:21 GMT

Hi I activated my Netflix smart benefit yesterday and it states it is now in use. I never received any activation code so I assume EE have just taken over my original Netflix account automatically? If so, do I need to cancel my payments for the original Netflix account or is there something else I need to do? Not quite sure as my Netflix account never stopped working or asked me to sign in again.

Re: Netflix

Chris_B — Wed, 18 Aug 2021 07:23:53 GMT

@Kami69 EE haven’t taken over anything yet if they don’t know your Netflix account. Your Netflix account needs to be linked to your EE account.

Re: Netflix

Kami69 — Wed, 18 Aug 2021 07:54:05 GMT

Thanks Chris. Any idea how these get linked?

Re: Netflix

Christopher_B — Wed, 18 Aug 2021 09:59:42 GMT

Hi @Kami69

I hope you're well and having a nice day, are you up to much or is it a chilled one?

Can i please just check, if you pop onto your My EE app. Is Netflix showing under your add-ons and Smart Benefits?

Thanks

Chris

Re: Netflix

Kami69 — Wed, 18 Aug 2021 10:44:52 GMT

Hi Christopher

A nice chilled one today thanks for asking. Yes the Netflix benefit is available and I've selected it. It says the benefit is now currently in use.

Re: Netflix

Christopher_B — Wed, 18 Aug 2021 11:02:34 GMT

Thanks @Kami69

Since taking it as a benefit, have you had a text with a link to set everything up?

Thanks

Chris

Re: Netflix

Kami69 — Wed, 18 Aug 2021 11:07:00 GMT

Hi Chris

Yes I've had the text with the link to activate Netflix. When I click the link it states nothing to activate.

Re: Netflix

Kami69 — Wed, 18 Aug 2021 11:09:19 GMT

Re: Netflix

Christopher_B — Wed, 18 Aug 2021 13:19:55 GMT

Thanks @Kami69

As this is taking you this page the best thing to do is have a chat with our customer care team.

They'll be able to access your account and take a closer look into this with you.

Thanks

Chris

Re: Netflix

carukia — Thu, 19 Aug 2021 18:03:59 GMT

I've been having exactly the same problem. I received a text from EE a couple of days ago saying that they're aware of the issue and are trying to fix it. No indication of the how long it's going to take.

Re: Netflix

Jon_K — Fri, 20 Aug 2021 07:05:56 GMT

Hi @carukia.

I'm sorry to hear that you're unable to use the Netflix Smart Benefit at the moment.

Our technical teams are working hard to get this fixed, hopefully it won't be much longer for you.

Sorry for any inconvenience.

Jon

Re: Netflix

PaintOfCoat — Sat, 21 Aug 2021 19:56:25 GMT

@Jon_K hi I'm having an issue activating my Netflix too. I got a text with a link to sign up however it's trying to take payment for the basic plan instead of being part of my EE contract so I've now got a smart benefit that I can't use

Re: Netflix

Roopurt87 — Sun, 22 Aug 2021 00:52:59 GMT

@Jon_K Hi there, sorry to intrude, but my Netflix is showing as active after recently upgrading but I have not received the text for the activation link at all to link my account, can this be looked in to please ?

Re: Netflix

Christopher_B — Sun, 22 Aug 2021 08:12:04 GMT

Hi @Roopurt87

These issues are being looked into, we'll let you know as soon as we have any further information.

Thanks

Chris

Re: Netflix

Rsearley — Mon, 23 Aug 2021 06:27:52 GMT

I had the issue where the link opened the app to sign up and wanted payment.. I copied and pasted the link into chrome and signed up for free without issue

Re: Netflix

Roopurt87 — Mon, 23 Aug 2021 08:45:29 GMT

The issue has now been resolved. 🙂

Re: Netflix

Jon_K — Mon, 23 Aug 2021 09:03:33 GMT

Thanks for letting us know it's working for you now, @Roopurt87 🙂

Re: Netflix

PaintOfCoat — Mon, 23 Aug 2021 10:56:41 GMT

@RsearleyDid it still ask for payment?
I've tried that several times and it's still asking for payment to "start paid membership" I'm probably going to end up on the phone to EE about this, as Netflix were useless when I tried contacting them last night

Re: Netflix

carukia — Mon, 23 Aug 2021 11:04:27 GMT

Still not working for me. After opening the link it still says there's nothing to activate.

Re: Netflix

PaintOfCoat — Mon, 23 Aug 2021 12:23:55 GMT

@carukiaI just got off chat to EE. The back office are aware of the issues and are working to resolve it. They are going to reset it by the end of today and remove/readd it, which should hopefully fix the issue. I got told to complete the steps which has cost me £5.99 so now need to contact Netflix for a refund (it's their problem as they charged something different to the details I put in).. Hopefully it's sorted by the end of the day.