topic Re: Netflix smart benefit in Archived Posts

Netflix smart benefit

Andrew_LT — Thu, 12 Aug 2021 00:21:33 GMT

Hi i noticed that ee has now included Netflix as a smart benefit will this be available to the sim only full works plan i use a iphone by the way i also just upgraded to a sim only full works plan.

Re: Netflix smart benefit

chistery — Thu, 12 Aug 2021 06:25:27 GMT

Hi @Andrew_LT

My guess would be no. Apple probably won't allow EE to sell a plan with Netflix for the same reason that Amazon Prime Video isn't a smart benefit on the Apple plan.

They want Apple users to pick their own service.

My ideal plan would be Apple TV, Netflix and Roam Abroad. It's not going to happen.

Re: Netflix smart benefit

Andrew_LT — Fri, 13 Aug 2021 23:49:54 GMT

Hi @chistery

I get what you are saying but if you look on the terms & conditions (Attached image) on the smart benefits page where it says how to get Netflix t&cs it says smart benefits plans and full works plans taken from 7th July 2021 can choose Netflix as a smart benefit I upgraded to the full works plan on the 7th august 2021…. I did phone in and asked it did sound like it was true and it was going to be included but then i asked someone else to double check then they said no it wont be….to be honest i dont know what to think maybe because its a new smart benefit not everyone knows the full information about it yet but it does state it in the terms & conditions that it should be included unless its written wrong and its a error…. Don’t really know though.

Re: Netflix smart benefit

Christopher_B — Sat, 14 Aug 2021 07:11:27 GMT

Hi @Andrew_LT

I hope you're well and having a nice weekend, are you up to much or is it a chilled one?

I love a good Netflix binge so totally get that you must be itching to get this sorted, let's see what we can do.

If you go onto you My EE app and go to Plans and Add-ons - then Smart Benefits does Netflix show on the list of Smart Benefits at all?

Thanks

Chris

Re: Netflix smart benefit

Andrew_LT — Sat, 14 Aug 2021 09:11:50 GMT

Hi @Christopher_B

Yes I’m good thanks how about your self?

Nope no Netflix showing.

Re: Netflix smart benefit

Christopher_B — Sat, 14 Aug 2021 09:14:02 GMT

I'm good thank you I appreciate you asking @Andrew_LT

I've looked into this a little more and the offer is only for customers using Android devices, sorry.

Thanks

Chris

Re: Netflix smart benefit

chistery — Sat, 14 Aug 2021 09:14:40 GMT

I am assuming this is the same as Brtitbox. On the Full works for iPhone plan, you can't have Britbox as a smart benefit either. It's Apple TV or nothing.

The Full works plan for Android doesn't have Apple TV.

Re: Netflix smart benefit

Andrew_LT — Sat, 14 Aug 2021 09:26:19 GMT

@Christopher_B so if I start using a android device I will get the option your saying to select Netflix as a smart benefit

I only got a sim only

Re: Netflix smart benefit

Andrew_LT — Sat, 14 Aug 2021 09:32:30 GMT

@chistery do you know where I can see the option to buy the android full works plan sim only on the ee site cause I can only see 1 sim only full works plan on the site

Re: Netflix smart benefit

Christopher_B — Sat, 14 Aug 2021 10:10:47 GMT

@Andrew_LT Yes if you make the switch to an Android handset you will be able to use Netflix.

All you'll need to do it let us know when you've made the switch.

Thanks

Chris

Re: Netflix smart benefit

chistery — Sat, 14 Aug 2021 10:25:56 GMT

@Andrew_LT I don't think the SIM only plan is out yet. I suspect EE are trying to encourage people to buy a handset from EE.

I think this was the same with the iPhone plan, they pushed handsets for a bit, then a SIM only plan appeared some time later.

Re: Netflix smart benefit

Ginz — Wed, 18 Aug 2021 09:30:28 GMT

SMART BENEFIT IS NOT WORKING AND NOBODY AT EE CAN GIVE ME A VALID REASON AS TO WHY NOT!! Clearly says on site that as soon as you select benefits it will be ready to use immediately

I am a customer of ee and previously orange for over 20 years. I upgraded to a new phone and contract. Decided to pay extra than my previous contract so I could get Netflix Smart Benefit. Phone arrived following day and I tried to set up Netflix but did not work. The next day I raised this issue with a agent online and they could not explain why ee has not sent me activation message to me. The app shows that Netflix had been activated but I can not use.

It got to a point that the agent could not give me a answer and said they will raise a ticket enquiry and will resolve this issue within 72 hours (at the time of this message it has been over 90 hours)

I spoke to agent and as soon as I said "I wish to complain" he offered me £8 credit of Bill. I said that is fair but still wanted to complain. The answer to this was the agent declined his offer immediately (trying to bribe me I guess so ee do not get complaint).

After 48 hours I received an email from"executive customer resolution team" but it was not with an answer to exactly why my benefit is not working or what I should do next. She just offered £10 credit of Bill and I stupidly accepted her offer thinking all would be resolved in the following 24 hours.

Once it has got past 72 hours I called ee agent and again they could not explain why this is not working. She let slip that their is a note on my profile saying somebody will contact me in another 2 days!

So today is day 6 of my new contract and I do not have smart benefit! Seriously looking to contact Ombudsman , cancel contract and moving to Vodafone or o2 as they have similar packages that are also cheaper than ee.

The thing that bothers me the most is nobody can just explain that "benefit is not working bc of...." its just as if they do not want to give you a answer for their mistake, problem or issue and they do not want you to complain!

Ee says its the most reliable network in UK but I guess the most unreliable for resolving issues

Re: Netflix smart benefit

HeyhappyFriday — Fri, 20 Aug 2021 20:01:58 GMT

I have been waiting a week for EE to sort the same problem

havent been offered compensation though just a general “it will be sorted soon”

I choose my plan based on having Netflix so is really annoying that they can’t be bothered to let me know want is going on

Re: Netflix smart benefit

Ginz — Sat, 21 Aug 2021 00:22:23 GMT

@HeyhappyFriday

Finally started working. Use ee link that they messaged you and it should be OK now. If still difficulties through the app, try the setup through Google chrome.

I just copied and pasted ee link through Google chrome.

I then did the same with Netflix link that Netflix messaged me and all was OK