topic Re: EE ‘freshening’ their sim plans. in Archived Posts

EE ‘freshening’ their sim plans.

Pvlski — Tue, 20 Jul 2021 08:30:11 GMT

Received a text from Ee offers about how my sim plan is changing and either I choose their exclusive online offer for new plan or automatically go on a roll over sim plan if I don’t do anything or leave Ee. I want to know if this is a scam text is real firstly as there is no mention on My Ee when I log in about any changes. Secondly if I change to the exclusive offer do I lose all my loyalty discounts etc? If Ee could answer that would be great. Thanks.

Re: EE ‘freshening’ their sim plans.

chistery — Tue, 20 Jul 2021 09:26:51 GMT

It's probably genuine. EE seems to be trying to encourage users off legacy plans onto newer ones. Are you out of contract? Some discounts may carry over, some may not, it depends on the plan you move to and what discounts it already has, and what discounts you have. Any links in the text should be an ee.co.uk domain? May be worth a talk to the upgrades team to discuss your options? Previous texts from people have mentioned a 12 month plan they can move onto.

Are you willing to tell us what plan you're on now and what EE are offering? Always nice to see what is going around.

Re: EE ‘freshening’ their sim plans.

James_B — Tue, 20 Jul 2021 09:38:51 GMT

Hi @Pvlski,

Welcome to the EE Community. 🙂

What was the link included in the text?

James

Re: EE ‘freshening’ their sim plans.

phone12 — Wed, 11 Aug 2021 09:50:36 GMT

I have the same issue. I'm also concerned it is a scam text as the link to click on is a http link rather than https.

Re: EE ‘freshening’ their sim plans.

BrendonH — Wed, 11 Aug 2021 10:04:53 GMT

It's genuine,

My mom had the same as she was on a £5 a month sim plan for years without changing it (Started on £5 but the RPI increases made it slightly more each year)

They offered her a £7 a month plan or if she did nothing it will go up to £15 a month.

I did everything for her and she was put on the £7 a month plan.

Re: EE ‘freshening’ their sim plans.

Pasta — Sat, 14 Aug 2021 07:26:52 GMT

Hi, I received the same sort of text and wondered whether it was a scam as I couldn't see anything of note at MyEE, so didn't click on the http link. The link on mine is http://discover.ee.co.uk/O3R41826.

A direct response on this from EE would be helpful, please.

Thanks.

Re: EE ‘freshening’ their sim plans.

Christopher_B — Sat, 14 Aug 2021 07:35:07 GMT

Hi @Pasta

Welcome to the EE Community 😊

I hope you're well and having a nice weekend, are you up to much or is it a chilled one?

What was the link included in the text? This will help me determine if it's genuine or not.

Thanks

Chris

Re: EE ‘freshening’ their sim plans.

Pasta — Sat, 14 Aug 2021 07:47:59 GMT

Hi @Christopher_B, thanks for the welcome- good weekend so far thanks, hope yours is too. I included the link in my first message and apparently ee want to put my monthly rate up to £19, which is ridiculous (just over £6 currently). I couldn’t see how to access new plans on myEE, so if this is genuine I’ll just head over to a broker site and get the best deal I can. Have been a loyal ee customer for years.

Re: EE ‘freshening’ their sim plans.

Christopher_B — Sat, 14 Aug 2021 07:54:28 GMT

@Pasta so you did, I'm so sorry I missed that, I must need my morning coffee.

Looking at the link I'm actually not sure about this one. The best thing to do is have a chat with our customer care team, they should be able to check what communication we've sent you recently.

Thanks

Chris