topic Re: Unlimited data add-on in Archived Posts

Unlimited data add-on

BL5 — Thu, 12 Aug 2021 23:50:18 GMT

Hi,

I have purchased the monthly Unlimited data add-on for £10 (it had “Special Price” written next to it). When I clicked confirm, it came up saying that I had added £25 onto my next bill instead of £10. I can’t find confirmation of the price I payed anywhere.

How much have I payed/what has happened? I cannot wait until my next bill to find out which price it is. Thanks.

Re: Unlimited data add-on

Chris_B — Fri, 13 Aug 2021 06:13:37 GMT

@BL5 call customer services and double check with them.

Re: Unlimited data add-on

Leanne_T — Fri, 13 Aug 2021 07:26:51 GMT

Hi @BL5

Welcome to the community.

If you log into your My EE app and select Add-ons, how much is the data add-on showing as?

Speak soon 🙂

Leanne.