topic Early upgrade in Archived Posts

Early upgrade

vexdecore — Fri, 04 Jun 2021 08:29:57 GMT

I have received an offer of 100% off early upgrade fee, but when I go to checkout, it's stull there. Is it a glitch?

Leanne_T — Fri, 04 Jun 2021 09:27:33 GMT

Thanks for coming to the community.

If you give our Mobile Care team a call on 150, they can help you with the early upgrade
offer you have received.

Thanks 🙂

Leanne.

Sconnie86 — Thu, 12 Aug 2021 20:52:23 GMT

I am the same. Says cause I am a loyal customer...but at checkout the full balance of my contract is required to be paid.

Not very helpful if your only offering this via the website but can't take advantage of it

Jon_K — Fri, 13 Aug 2021 07:04:57 GMT

Welcome to the community.

If you can give our Customer Care team a call and explain what is happening, they will be able to help you further.

Jon