topic Bt Sport in Archived Posts

Bt Sport

Nicholas91 — Sat, 31 Jul 2021 20:28:41 GMT

I Have been trying to set up my bt sport for months now. Multiple times i kept getting sent the link to register but kept get id003 on 2 off my accounts i have phoned every single time qnd nothing ever gets sorted how do i get this sorted for both accounts..
Very unhappy with this qnd even thinking of asking for compensation as the smart benefits never works..can anyone help with information how they got their bt sport working..

Re: Bt Sport

Christopher_B — Sun, 01 Aug 2021 07:24:58 GMT

I love watching sport so I totally get that this needs sorting, especially with the new footie season about to start.

I'm sorry we've been unable to fix this so far .

That error code usually means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account.

Is that possible?

Thanks

Chris

Re: Bt Sport

Nicholas91 — Sun, 01 Aug 2021 07:29:22 GMT

@Christopher_B

Hi,

I did may years on one of my accounts.. i got told there was no account with my email address then got sent the link to register again and still nothing.. on the account my brother uses he registered qnd the same thing is happening to him..

Regards

Nicholas

Re: Bt Sport

Christopher_B — Sun, 01 Aug 2021 07:37:21 GMT

Thanks @Nicholas91

Can I just check, when clicking on the link does it take you to this page?

Thanks

Chris

Re: Bt Sport

Nicholas91 — Sun, 01 Aug 2021 08:01:25 GMT

Hi @Christopher_B

Yeah i get that page which gives the code nce-001

Regards

Nicholas

Re: Bt Sport

Christopher_B — Sun, 01 Aug 2021 08:08:41 GMT

Thanks @Nicholas91

I know you've already spoken to them but our customer care team will need to take another look at this and dig a little deeper.

Please get back in touch with them

Thanks

Chris

Re: Bt Sport

letitcomedown — Tue, 10 Aug 2021 22:09:31 GMT

I'm having the same issue, online support have been basically useless, 1 hr 30 and they don't seem to get yet that it's showing up on my EE account but not on my BT account. I've been through all the relevant troubleshooting and can log fine into my BT account.

I have had BT sport on my BT account in the past. How do I get this resolved, or at least cancel the BT sport so I can get it some other way (and I won't be renewing my EE contract because honestly it's too painful to use any of these benefits).

Re: Bt Sport

Nicholas91 — Tue, 10 Aug 2021 22:14:21 GMT

I am still having the issue as well everytime i call its seems any excuse to get me off the phone..

I even feel like buying bt sport at this point cause it just the same thing everytime i call and i got told this time its the system down and i will get a text message later and never received that message its tiring..

Re: Bt Sport

Jon_K — Wed, 11 Aug 2021 06:56:22 GMT

Hi @letitcomedown.

Welcome to the community.

I'm sorry to hear this is happening.

The best way to get it resolved is to contact our Customer Care team, who can pass you to our Tech Team.

I know you've already contacted them, but they'll have access to your account and have the necessary tools to help you get this working.

Jon