topic Ee Perks in Archived Posts

Ee Perks

Peggers1 — Thu, 05 Aug 2021 19:54:57 GMT

I am unable to log in to my EE perks anymore. It states my password is not recognised and when requesting a new one nothing happens. Help!!!

Re: Ee Perks

Leanne_T — Fri, 06 Aug 2021 07:15:47 GMT

Hi @Peggers1

Thanks for coming to the community.

Are you using the same email address you registered for an EE Perk account, to reset the password?

Speak soon.

Leanne.

Re: Ee Perks

Peggers1 — Fri, 06 Aug 2021 12:37:14 GMT

Yes I am. Have tried numerous times to reset the password and nothing. Was told via online chat yesterday with EE to contact the Hospital HR Dept, nothing to do with them 😞

I see numerous people have had the same problem......

Re: Ee Perks

Leanne_T — Fri, 06 Aug 2021 13:02:20 GMT

Hi @Peggers1

Have you checked with your IT department to see if the email could have been blocked from reaching you?

Thanks 🙂

Leanne.

Re: Ee Perks

Peggers1 — Fri, 06 Aug 2021 19:23:14 GMT

Ive got the email plus link but its not working from your side!

Re: Ee Perks

Jon_K — Sat, 07 Aug 2021 07:55:21 GMT

Hi @Peggers1.

What happens when you try to use the link in the email?

Do you get an error message?

Jon

Re: Ee Perks

Peggers1 — Sat, 07 Aug 2021 12:44:14 GMT

It just keeps telling me it is unable to reset my password at this time

Re: Ee Perks

Jon_K — Sat, 07 Aug 2021 13:24:57 GMT

Thanks @Peggers1.

Can you try another browser?

If you're still unable to do this just let me know.

Jon