topic Re: Perk password reset in Archived Posts

Perk password reset

Landrew1 — Wed, 04 Aug 2021 09:45:45 GMT

I have just received email to check if my mobile is registered on perks. However perks won't allow me to log in.

Requested new password email was sent still won't accept new password

Re: Perk password reset

Leanne_T — Wed, 04 Aug 2021 14:25:29 GMT

Hi @Landrew1

Thanks for coming to the community.

Do you have a perk code on your account at the moment?

Did the email have a link attached?

When you registered originally did you use your work or personal email address?

Thanks 🙂

Leanne.

Re: Perk password reset

Landrew1 — Wed, 04 Aug 2021 14:22:14 GMT

Yes with work address

Re: Perk password reset

Leanne_T — Wed, 04 Aug 2021 14:24:02 GMT

Thanks for coming back to me @Landrew1

Can I just check, the email you received did this have a link attached?

Do you currently have a perk code on your account?

Thanks.

Leanne.

Re: Perk password reset

Landrew1 — Wed, 04 Aug 2021 14:31:08 GMT

Yes, it came to my work email stating it needs my mobile number updating
***********

[mod edit: please don't post personal details on the community]

Re: Perk password reset

Leanne_T — Wed, 04 Aug 2021 14:39:11 GMT

Thanks @Landrew1

Can you try and log into the EE Perk Portal here, please don't use the link on the email and see if you can access your perk account?

Thanks.

Leanne.

Re: Perk password reset

Landrew1 — Wed, 04 Aug 2021 14:44:14 GMT

Don't work
Can you see if my account is actually active?
Can you give me a new password?
Not sure as well if account was stopped when my pay monthly account was
changed, I'm monthly now but only sim. I have quiet good discount as I've
been with we for year's, maybe the loyalty was more than the ee perk? Our I
can't have both

Re: Perk password reset

Christopher_B — Wed, 04 Aug 2021 16:42:36 GMT

Hi @Landrew1

When was the last time you were able to login without any issues?

Thanks

Chris

Re: Perk password reset

Landrew1 — Wed, 04 Aug 2021 18:22:14 GMT

Before I cancelled my contract

Re: Perk password reset

James_B — Thu, 05 Aug 2021 07:57:53 GMT

Hi @Landrew1,

What discounts are showing on your plan in My EE?

The Perk discount can't be used with any other discounts so may have been removed and replaced with a loyalty or promotional discount.

James