topic Re: Reset password link not sending in Archived Posts

Reset password link not sending

Sn0wman1 — Mon, 02 Aug 2021 09:27:42 GMT

Hi been trying to reset password for ee perks for days now, says link has been sent but I never receive it. I have also talked to 2 operatives on the phone who both said they where going to get back to me but haven't. Hope you can help!

Re: Reset password link not sending

Christopher_B — Mon, 02 Aug 2021 11:30:04 GMT

Hi @Sn0wman1

Welcome to the EE Community

I hope you're well and and having a nice day, other than this issue of course.

I'm so sorry nobody has gotten back to you about this yet.

Can I please just check that you've been able to make sure the email hasn't slipped into your junk or anything like that?

Thanks

Chris

Re: Reset password link not sending

Sn0wman1 — Mon, 02 Aug 2021 14:05:56 GMT

Yeh, not heard anything. It's defo not in junk.. Must have tried about 10 times. Nothing arrives.

Re: Reset password link not sending

Christopher_B — Mon, 02 Aug 2021 14:46:19 GMT

Hi @Sn0wman1

I've sent you a private message about this.

Could you take a look when you get the chance.

Thanks

Chris