topic Re: London underground wifi in Archived Posts

London underground wifi

the-tang-family — Wed, 28 Jul 2021 18:50:24 GMT

I'm on EE and have tried to connect to the TfL network (EE WiFi-Auto). However I get this screen:

Anyone have any ideas what I need to fill in? I have redownloaded my network settings, and still get this screen (android phone)

Re: London underground wifi

354- — Wed, 28 Jul 2021 19:15:18 GMT

There is some more "settings information" from the below link

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london-underground

Re: London underground wifi

the-tang-family — Wed, 28 Jul 2021 19:25:41 GMT

Yeah I've read this, but doesn't give me any of the info that I need...

Re: London underground wifi

Leanne_T — Thu, 29 Jul 2021 07:12:11 GMT

Hi @the-tang-family

Thanks for posting on the community.

WiFi on the London Underground is provided by Virgin Media, are you on the underground when trying to connect to WiFi?

Thanks.

Leanne.

Re: London underground wifi

the-tang-family — Thu, 29 Jul 2021 07:35:44 GMT

Hi @Leanne_T

Yes this is when I am on the underground trying to connect to the WiFi. I know the old network was the Virgin-named one, and it directs EE customers to connect to EE Wifi-Auto. But the pic in the original post is what comes up on my phone (android) whenever I select it?

So if someone from technical could advise what I need to stick in all the fields, that would be great!

Re: London underground wifi

Leanne_T — Thu, 29 Jul 2021 07:38:44 GMT

Hi @the-tang-family

Thanks for the quick reply.

The only details you should need to enter are below:

set the ‘access method’ to EAP
set your ‘EAP method’ to SIM

If this is not working, please give our Tech Gurus a call on 150, they will get this looked into further for you.

Thanks 🙂

Leanne.