topic Re: EE Perks account deactivated in Archived Posts

EE Perks account deactivated

uist15 — Thu, 22 Jul 2021 16:28:12 GMT

Tried logging in to my perks account and it says the account is deactivated. Password reset does not work. Spent over 45mins on the phone to CS and still not working, please can you sort this out

Re: EE Perks account deactivated

Schockwave — Thu, 22 Jul 2021 17:05:18 GMT

Hello @uist15 ,

Welcome to the community,

Unfortunately there is access to your account in this the public forum, you will have to ring customer service to get this sorted as they have access to your account.

Re: EE Perks account deactivated

uist15 — Thu, 22 Jul 2021 17:10:49 GMT

I have rung customer services and they haven't sorted it

Re: EE Perks account deactivated

James_B — Fri, 23 Jul 2021 06:59:58 GMT

Hi @uist15,

Welcome to the EE Community. 🙂

I can help with this, please check your private message inbox.

Thanks

James

Re: EE Perks account deactivated

MikeWG — Tue, 27 Jul 2021 11:58:20 GMT

I'm having the same problem: Your account has been deactivated as your registration was not completed within the allowed time frame.

With no advice on how to get it reactivated! Very poor show. Tried the online chat help - they asked me to call 150. I call 150 and they tell me they can't help and I have to get my own IT people on it. I've raised a ticket, but I'm not confident they can resolve the issue.

Also, every case on this forum with the same issue just gets a "I've sent you a private message" response. That's not helpful either.

Re: EE Perks account deactivated

uist15 — Tue, 27 Jul 2021 12:18:06 GMT

Hi MikeWG,

Someone 'James' from EE sent me a private message and he has been very helpful. It's taken a lot of effort by him to get this sorted. I'm now reregistered and awaiting validation.

Good Luck

Re: EE Perks account deactivated

MikeWG — Tue, 27 Jul 2021 12:28:07 GMT

Cheers @uist15.

From the number of posts with this same issue on this forum, you'd think they'd have a process to rectify this issue by now. Fingers crossed @James_B or one of his associates can help me too.

Re: EE Perks account deactivated

James_B — Tue, 27 Jul 2021 12:40:38 GMT

Hi @MikeWG,

Welcome to the EE Community. 🙂

I can help you with this. I've sent you a private message to grab some details.

James