topic Re: Re: Perks account deactivated in Archived Posts

Re: Perks account deactivated

DeeB23 — Fri, 23 Jul 2021 10:05:13 GMT

Hi, I am also having this issue. EE are telling me HR need to give me a code but my HR say that met have no codes and it’s a technical issue at EEs end. I am due an upgrade so would really appreciate any assistance to help me access my perks account. Thanks

Re: Re: Perks account deactivated

DeeB23 — Fri, 23 Jul 2021 10:23:09 GMT

Hi, I have this same issue. I have tried changing my password, re registering which doesn’t work as it says I already have an account. I’ve spoken to your technical team this morning who told me to get a code from my HR dept. My HR tel me they have no codes snd it a technical issue with EE. I am due an upgrade next week and really need this sorted out as I can’t access my account. Can you help please?

Re: Re: Perks account deactivated

James_B — Fri, 23 Jul 2021 10:34:04 GMT

Hi @DeeB23,

Welcome to the EE Community. 🙂

Which error message do you see when trying to login?

James

Re: Re: Perks account deactivated

DeeB23 — Fri, 23 Jul 2021 10:37:26 GMT

It says I did not verify my email within the time frame and my account has been deregisteted. However, if I try and re register it tells me I already have an account.

Re: Re: Perks account deactivated

James_B — Fri, 23 Jul 2021 10:42:57 GMT

Hi @DeeB23,

If your account was deactivated we'll need to reset it so you can re-register.

I'll send you a private message to grab some details.

Thanks

James