topic Re: Cannot validate email address for EE Perks in Archived Posts

Cannot validate email address for EE Perks

C0-co — Mon, 19 Jul 2021 08:40:44 GMT

I have recently taken out two new pay monthly contracts with yourselves and through my work I can get EE Perks which i have now registered my works email address with.

I have been trying to validate my email address to generate discount codes but it keeps coming up the login details supplied are invalid and I have checked a few times that the correct details have been entered.

Please help.

Many thanks

Co-co

Re: Cannot validate email address for EE Perks

Christopher_G — Mon, 19 Jul 2021 10:37:51 GMT

Hi @C0-co

Welcome to the community.

Could you try using a different device please? I've noticed with other users that using a workplace VPN could stop the verification from working. Are you connected to VPN when trying?

Chris

Re: Cannot validate email address for EE Perks

C0-co — Mon, 19 Jul 2021 10:59:08 GMT

Thank you for getting back to me. I shall give that a try,

Many thanks

CO-co

Re: Cannot validate email address for EE Perks

C0-co — Wed, 21 Jul 2021 08:59:37 GMT

Apologies for not getting back to you sooner.

I have managed to resolve the issue I had with trying to validate my email address.

Many thanks

CO-co

Re: Cannot validate email address for EE Perks

James_B — Wed, 21 Jul 2021 10:04:19 GMT

Thanks for letting us know @C0-co 🙂

James