topic Re: EE Perk account deactivated in Archived Posts

EE Perk account deactivated

WillHMoore — Mon, 25 May 2020 22:06:49 GMT

Hey,

I failed to activate my EE perk account within the allotted time frame and it keeps saying my account has been deactivated.

I have contacted customer services who stated that my IT department needed to reset my email. However, my IT department state that it is an EE issue. EE need to reactivate my account. I feel like I am going around in circles!

I've tried resetting my password, but with no luck!

Any help is appreciated.

Will

Re: EE Perk account deactivated

WillHMoore — Mon, 25 May 2020 21:42:12 GMT

Hey.

I am having the same problem. I didn't activate my account within the 2 day timeframe and it keeps saying my account has been deactivated. My IT department don't know how to sort it. Any help is appreciated!

Will

Re: EE Perk account deactivated

Leanne_T — Tue, 26 May 2020 07:20:11 GMT

Hi there @WillHMoore

Thank you for coming to the community.

To help you with your Perk account, I have sent you a private message on here for some details.

If you can take a look and get back to me 🙂

Leanne.

Re: EE Perk account deactivated

JL68 — Wed, 07 Jul 2021 12:28:53 GMT

My ee perks account has been deactivated apparently because I didn’t complete the registration process in time. Can you help please.

Re: EE Perk account deactivated

James_B — Wed, 07 Jul 2021 12:42:05 GMT

Hi @JL68,

Welcome to the EE Community. 🙂

Yes, I can help with this. I've sent you a private message to grab some details.

James