topic EE perk password reset not working in Archived Posts

EE perk password reset not working

rachaeldexter — Tue, 06 Jul 2021 21:22:22 GMT

Hi I have been trying for 2 days to reset my ee perks password in order to get a discount code. However each time I try, I am not receiving the email and it also hasnt gone into my junk folder.

Could you please help?

Rachael

Re: EE perk password reset not working

Leanne_T — Wed, 07 Jul 2021 07:21:39 GMT

Morning @rachaeldexter

Thanks for posting on the community.

Are you using your work or personal email address?

How long ago did you register for a perk account?

Thanks 🙂

Leanne.

Re: EE perk password reset not working

rachaeldexter — Wed, 07 Jul 2021 08:02:12 GMT

I was using my personal email address as thought that was what I'd used previously but your post has prompted me to try my work email which has worked now. So thank you for your help!

Re: EE perk password reset not working

Leanne_T — Wed, 07 Jul 2021 08:14:13 GMT

Great news @rachaeldexter

Thanks for letting me know 🙂

Have a lovely day!

Leanne.