topic Re: Account deactivated in Archived Posts

Account deactivated

Mandie61 — Tue, 29 Jun 2021 11:42:26 GMT

Hi I cant access my account for NHS discount it keeps saying deactivated

Re: Account deactivated

Leanne_T — Tue, 29 Jun 2021 13:11:24 GMT

Thanks for coming back to the community.

Have you tried registering for a new Perk account?

Your details you provided to me have been reset for you yesterday, and you should be able to register for a new account.

Leanne.

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 13:16:57 GMT

Hi no luck still says deactivated.

I need to reset my password but wont send the link to my email *****************

[mod edit: please don't post personal details on the forum]

Re: Account deactivated

Leanne_T — Tue, 29 Jun 2021 13:18:00 GMT

Hi @Mandie61

If the account is deactivated the password reset won't work for you.

I've sent you a private message on the community now 🙂

Leanne.

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 16:55:19 GMT

Hi I managed to get a code but now can not log on to find it my account is now locked it was impossible to change passwords

Ineed to add the code to my upgrade that was done last sat

Re: Account deactivated

Christopher_B — Tue, 29 Jun 2021 17:01:51 GMT

Hi @Mandie61

Just to clarify, do you mean your My EE account is locked?

Thanks

Chris

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 17:47:13 GMT

Hi no its EE perks

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 17:48:32 GMT

I need to get my code to apply to my new contract that I got last sat.

I wasn't able to add it then as my account was deactivated

Re: Account deactivated

Christopher_B — Tue, 29 Jun 2021 17:50:04 GMT

@Mandie61 so just to clarify, you got logged back in and got a code but now you can't get in again?

Thanks

Chris

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 18:22:02 GMT

Yes I forgot my password and Now my account is locked.

I need the code to add to my contract I took out last Sat.

I also need to know how to add it?

Re: Account deactivated

Mandie61 — Tue, 29 Jun 2021 21:22:05 GMT

Yes and I need to get the code

Re: Account deactivated

Jon_K — Wed, 30 Jun 2021 06:53:10 GMT

Thanks @Mandie61.

I'll send you another private message on here.

Jon