topic Are Swappables now no longer Swappable in Archived Posts

Are Swappables now no longer Swappable

blue-agila — Tue, 03 Nov 2020 14:52:20 GMT

I have noticed since swappables became "Smart Benefit" I no longer have the option to change my swappable. It is set to BT Sport (previous selection) and everything else is greyed out and can not be selected

Re: Are Swappables now no longer Swappable

Leanne_T — Tue, 03 Nov 2020 16:24:44 GMT

Hi @blue-agila

Welcome to the community.

Which plan do you have and when did this start?

If you have changed your smart benefit previously, when did you last change this?

Thanks 🙂

Leanne.

Re: Are Swappables now no longer Swappable

chistery — Tue, 03 Nov 2020 18:02:18 GMT

What's interesting is any mention of swapping benefits seems to have been removed from the EE web site and the wording makes it sound like you just pick at time of ordering and that's it.

Re: Are Swappables now no longer Swappable

blue-agila — Tue, 03 Nov 2020 19:47:14 GMT

November 2019

Swapped my swappable in March 20 to Amazon then swapped it back to BT in may 2020

Re: Are Swappables now no longer Swappable

Jon_K — Wed, 04 Nov 2020 08:21:12 GMT

Hi @blue-agila.

I'd recommend getting in touch with our Customer Care team so they can change this to the correct benefit for you.

Jon

Re: Are Swappables now no longer Swappable

blue-agila — Wed, 04 Nov 2020 09:24:58 GMT

But why can't I swop it through the App like I used to. And why has this NOT been communicated if it is No longer available

Re: Are Swappables now no longer Swappable

Jon_K — Wed, 04 Nov 2020 11:38:23 GMT

Hi @blue-agila.

Do you know what plan you're on?

Can you try texting 'Pick' to 150 as let me know what response you get?

Jon

Re: Are Swappables now no longer Swappable

Dd007 — Tue, 29 Jun 2021 16:54:19 GMT

As stated above can somebody at EE please explain why the wording has Beene changed from swappable to smart. Are they scrapping the swappable aspect of the benefits ?

Re: Are Swappables now no longer Swappable

Christopher_B — Tue, 29 Jun 2021 17:19:40 GMT

Hi @Dd007

Welcome to the community 😊

I hope you're well and having a nice day.

Don't worry Smart Benefits can be swapped, and at the moment we have no plans to change that.

Thanks

Chris

Re: Are Swappables now no longer Swappable

Dd007 — Tue, 29 Jun 2021 17:22:52 GMT

Hi Chris

does that include all smart plans. As I’m interested in going for the £25 smart plan at 20pgb interment

Re: Are Swappables now no longer Swappable

Christopher_B — Tue, 29 Jun 2021 17:31:36 GMT

Yeah @Dd007 it's the same for all Smart Plans.

You can find out more about our Smart Benefits on our Smart Benefits On EE page.

Thanks

Chris