topic Re: BritBox as a swappable benefit in Archived Posts

BritBox as a swappable benefit

NJPK83 — Thu, 09 Jul 2020 16:52:50 GMT

Hi, I have chosen BritBox as my swappable benefit on a SMART plan. How do I get access to activate my BritBox account?

Re: BritBox as a swappable benefit

Chris_B — Thu, 09 Jul 2020 16:57:29 GMT

@NJPK83 text BRITBOX to 150 and use the link in the return message.

Re: BritBox as a swappable benefit

174andypie — Thu, 13 Aug 2020 19:17:35 GMT

That doesn’t set up BRITBOX as a Swappable. It merely gets you it free for 6 months before charging you £5.99/month. I don’t think EE have thought this one through. I’ve had BRITBOX as a Swappable for 2 months - except I can’t access it. Pretty useless.

Re: BritBox as a swappable benefit

Christopher_G — Fri, 14 Aug 2020 07:06:04 GMT

Hi @174andypie

Have a chat with our Mobile Care team, they'll be able to make sure you're set up fully for Britbox.

Chris

Re: BritBox as a swappable benefit

SunnyD — Sun, 16 Aug 2020 09:54:18 GMT

I have the has same issue and Have called EE twice about it. Now resolved. They referred me to a link on the Britbox site:

www.britbox.co.uk/ee

from there you need to put in your details and then you get a pin, which then sets you up. The login screen acknowledges it’s a swappable benefit, so shouldn’t be an additional charge.

EE staff noted it was unclear and will look to make the process clearer online.

Re: BritBox as a swappable benefit

Leanne_T — Sun, 16 Aug 2020 10:12:05 GMT

Thanks for coming to the community and helping others @SunnyD

Hope you have a lovely Sunday 🙂

Leanne.

Re: BritBox as a swappable benefit

174andypie — Sun, 16 Aug 2020 10:16:41 GMT

Hi Sunny D

Big thank you from me. You have achieved in 2 minutes what EE has failed at for the past 2 months. I did as you instructed and it worked - brilliant! I think EE should do its customers a favour by dropping Kevin Bacon and using all the money saved to employ you as a Customer Service Guru!

Thanks again & happy viewing!! 😁😁😁

Re: BritBox as a swappable benefit

SunnyD — Sun, 16 Aug 2020 10:25:02 GMT

Glad to have been able to help.

just hoping that Britbox (who I had previously subscribed to) are able to work out on their end that they should not charge me any more for the service, as it’s now a swappable benefit through EE! I cancelled it with them a few weeks ago, so hoping its is a smooth transition.

Re: BritBox as a swappable benefit

fluffymitten — Mon, 28 Jun 2021 09:15:40 GMT

I thought I was going mad until I finally found this post! Even now there is no useful information on the EE help pages about how to activate Britbox when you have it as a Smart benefit (rather than the free for 6 months version).

Thank you!