topic Re: EE perks password reset not working in Archived Posts

EE perks password reset not working

Abs4190 — Tue, 11 Feb 2020 12:21:52 GMT

Anyone else having issues resetting their EE perks password. I've been trying since yesterday afternoon to reset my perks pw but I've not received any email to reset. I've checked my spam as well. I called customer services who said it could take up to 24 hrs for the email to arrive? I am a previously registered customer. I also have a separate mobile account with a different pw to the perks, I've even tried that pw. Any ideas?

Re: EE perks password reset not working

Christopher_G — Tue, 11 Feb 2020 14:39:46 GMT

Hi @Abs4190

Welcome to the community. 🙂

I've sent you a private message to see if we can sort this out for you.

Please take a look and get back to me.

Thanks

Chris

Re: EE perks password reset not working

Abs4190 — Tue, 11 Feb 2020 17:50:22 GMT

Just replied, thanks

Re: EE perks password reset not working

RahatPatel — Wed, 26 Feb 2020 20:11:38 GMT

Hi I am have same issue of not able to reset Perk password. Received email twice but it dose not let me reset password. Pls help.

Thanks

Re: EE perks password reset not working

RahatPatel — Wed, 26 Feb 2020 20:14:34 GMT

Hi I am have same issue of not able to reset Perk password. Received email twice but it dose not let me reset password. Pls help.

Thanks

Re: EE perks password reset not working

Christopher_G — Thu, 27 Feb 2020 08:18:00 GMT

HI @RahatPatel

Welcome to the community.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris 🙂

Re: EE perks password reset not working

dl70 — Thu, 05 Mar 2020 11:47:08 GMT

How long does it take to get a reset email? I requested yesterday but still waiting

Re: EE perks password reset not working

Leanne_T — Thu, 05 Mar 2020 12:17:33 GMT

Hi @dl70

Thanks for posting on the community.

Have you checked your junk/spam folder to see if the reset email is there?

Thanks 🙂

Leanne.

Re: EE perks password reset not working

521louise — Thu, 19 Mar 2020 16:17:25 GMT

I'm also having the same problem with this. Having tried a couple of times to reset my password for EE perks and it has not come through to my inbox or spam folders. I've tried calling customer services but they could only reset the password for my EE. I'm looking to upgrade but can't do that without a discount code.

Re: EE perks password reset not working

Leanne_T — Thu, 19 Mar 2020 16:37:15 GMT

Hi @521louise

Thanks for coming to the community.

I would like to help you with your account, I have sent you a private message on here for some details 🙂

Leanne.

Re: EE perks password reset not working

Elenlew — Sun, 12 Apr 2020 20:36:43 GMT

Has anyone else resolved this problem? Tried all day to reset my password but have not had an email. Have checked my junk and spam mailboxes.

Re: EE perks password reset not working

Leanne_T — Mon, 13 Apr 2020 06:37:42 GMT

Hi there @Elenlew

Thanks for coming to the community.

I have sent you a private message on here for some details.

Leanne.

Re: EE perks password reset not working

Halfajob — Mon, 13 Apr 2020 06:45:55 GMT

Same issue been trying for weeks, contacted by phone that acknowledges I have the perk, but no email comes through to reset. Tried to re register but state email already registered, so any help appreciated.

Re: EE perks password reset not working

dl70 — Mon, 13 Apr 2020 06:55:26 GMT

I got told to go to HR or works benefits people .. just to get my password sorted .. no one able to help .. I'm now in a position I cannot use my work email to get the perk so I am very likely to go elsewhere to get a discounted phone plan even though I have been an EE customer for years!

Re: EE perks password reset not working

Leanne_T — Mon, 13 Apr 2020 06:57:28 GMT

Morning @Halfajob @dl70

Thank you both for coming to the community.

I have sent you both a private message on here so I can get some details from you 🙂

Leanne.

Re: EE perks password reset not working

Matt100979 — Mon, 20 Apr 2020 21:50:47 GMT

I am not receiving the password reset email. Tried numerous times over a few days. Nothing in spam folder either. Help!

Re: EE perks password reset not working

Leanne_T — Tue, 21 Apr 2020 06:53:45 GMT

Hi there @Matt100979

Thanks for coming to the community.

Are you logging in and sending the reset password email to your work email address?

Speak soon 🙂

Leanne.

Re: EE perks password reset not working

Matt100979 — Tue, 21 Apr 2020 08:26:16 GMT

That was the issue! Thank you

Re: EE perks password reset not working

Leanne_T — Tue, 21 Apr 2020 08:41:25 GMT

No problem at all @Matt100979

Thanks for letting me know 🙂

Leanne.

Re: EE perks password reset not working

Becky_0908 — Thu, 23 Apr 2020 07:22:29 GMT

Please help,

I am not receiving the password reset email. Tried numerous times over a few days. Nothing in spam/ junk or work email either.
thanks