topic Re: New offer I have received - how can I choose it??? in Archived Posts

New offer I have received - how can I choose it???

Andrei64 — Thu, 17 Jun 2021 14:41:07 GMT

I would like to choose new plan

Leanne_T — Thu, 17 Jun 2021 14:49:54 GMT

Thanks for coming to the community.

Did you receive a text message offering you a new plan?

Thanks 🙂

Leanne.

Andrei64 — Thu, 17 Jun 2021 14:50:27 GMT

yes

Leanne_T — Thu, 17 Jun 2021 14:51:55 GMT

The message should have details on how you can accept the offer, do you still have the message?

Leanne 🙂

Andrei64 — Thu, 17 Jun 2021 14:59:19 GMT

Yes, and when I click on the tab- Choose this plan, it says that I have to log in to MY EE to get this plan. I am here now , what next??

Leanne_T — Thu, 17 Jun 2021 15:05:53 GMT

If you click on the link and log into your My EE when prompted, what options do you see?

Thanks 🙂

Leanne.

Andrei64 — Thu, 17 Jun 2021 15:35:11 GMT

Any help available?

Leanne_T — Thu, 17 Jun 2021 15:36:55 GMT

If my advice above has not helped, please give us a call on 150. Our Mobile Care team will be happy to help 🙂

Leanne.