topic Re: Perks not working in Archived Posts

Perks not working

Kazmcg — Mon, 22 Jun 2020 19:35:04 GMT

I’m trying to get my EE perks number but can’t get logged on. Tried the reset but it doesn’t work. Has things changed?

Re: Perks not working

Leanne_T — Tue, 23 Jun 2020 07:43:27 GMT

Hi @Kazmcg

Thanks for coming to the community.

Did you receive the email to reset your password?

When did you last log into your EE Perk account?

Thanks 🙂

Leanne.

Re: Perks not working

Kazmcg — Tue, 23 Jun 2020 11:20:18 GMT

No nothing tried again last night

About 3 months ago I signed up but never revived the email at my works email address.

Regards

Karen

Sent from my iPhone

Re: Perks not working

Leanne_T — Tue, 23 Jun 2020 11:41:24 GMT

Hi @Kazmcg

Thanks for coming back to me.

I have sent you a private message on here for some extra details.

Speak soon 🙂

Leanne.

Re: Perks not working

2995 — Tue, 20 Oct 2020 07:07:47 GMT

I have the same issue. Account already registered but error message when I log in.

tried password reset on both work and personal email.

spoke to customer services who also tried to reset and said I’d have an email within 24hrs, that was 2 days ago

Re: Perks not working

Christopher_G — Tue, 20 Oct 2020 07:17:43 GMT

Hi @2995

What is the error message that you're getting?

Chris

Re: Perks not working

2995 — Tue, 20 Oct 2020 07:28:57 GMT

Hi, I've been on perks for a few years and run out of codes, tried to log in to get more and says password invalid, go through the reset password and it never arrives. I've tried this whilst on the phone to 150.They then tried to re-register and it says account already registered and now in the never ending loop☹️

Sent from Sky Yahoo Mail on Android

Re: Perks not working

Christopher_G — Tue, 20 Oct 2020 07:34:04 GMT

Hi @2995

I've sent you a private message. Could you take a look and get back to me please?

Thanks

Chris

Re: Perks not working

2995 — Tue, 20 Oct 2020 07:52:33 GMT

Hi Chris.
This might get complicated, I was advised on 150 to try to re register as at work I can use either my collar no or name as email.I registered in 2018 under XXXX@XXXXX with personal XXXX_XXXXXX@XXX..com I used this up until April with no issues but recently ran into problems I have mentioned with the validate email issues.Whilst onto 15O I mentioned using my name to re-register so did this with XXX.XXXXXX@XXXXXX.XXX and personal email XXXXXXXXXX@XXXXXl.com
This worked up to the point that it sent an email to my work asking me to validate my email but then says invalid account.
Hope that makes sense and gives you enough to go on
Tony

Sent from Sky Yahoo Mail on Android

[MOD EDIT: Removed email addresses from public post.]

Re: Perks not working

Christopher_G — Tue, 20 Oct 2020 07:56:34 GMT

I've redacted your email addresses, as they were posted on the public board, @2995.

I've still got them, though.

Could you send me a screenshot of the 'invalid account' error message through private message please?

That should be enough to go off.

Chris

Re: Perks not working

Laura771 — Tue, 15 Jun 2021 16:46:57 GMT

I’m having the same problems can anyone help

Re: Perks not working

Laura771 — Tue, 15 Jun 2021 16:47:46 GMT

I’m having the same problems can you help

Re: Perks not working

Leanne_T — Tue, 15 Jun 2021 16:48:18 GMT

Hi @Laura771

Welcome to the community.

What happens when you try and log in?

Thanks 🙂

Leanne.

Re: Perks not working

Laura771 — Thu, 17 Jun 2021 08:59:25 GMT

Hi it just ask for my password the says it’s invalid and after I reset the password and try again it says the same thing

Sent from Yahoo Mail for iPhone

Re: Perks not working

Leanne_T — Thu, 17 Jun 2021 09:27:14 GMT

Hi @Laura771

Thanks for coming back to me.

If you can turn on private messages in your community profile, or send me a message with the email address you used to register, I can help you get this sorted 🙂

Speak soon 🙂

Leanne.