topic Re: EE perks password recovery in Archived Posts

EE perks password recovery

tpoyner — Tue, 02 Feb 2021 08:54:28 GMT

Hi, I was sent an email asking to revalidate my EE perks information.

However, when trying to log in I appear to have forgotten password (The password/login seems to be different from

my main EE log in).

However, when trying to “password reset” there is no recovery email coming through. I have tried several times over the course of yesterday and again today. I’m not sure if there is an error with this page which requires correction.

Many thanks, Tom

Re: EE perks password recovery

Leanne_T — Tue, 02 Feb 2021 09:15:33 GMT

Morning @tpoyner

Thanks for coming to the community.

Have you entered your work or personal email address?

Could you check your junk/spam folder, do you have the reset password email?

Thanks 🙂

Leanne.

Re: EE perks password recovery

tpoyner — Tue, 02 Feb 2021 09:26:03 GMT

Hi Leanne,

I have tried it with both emails (although it is my personal email which is the registered email for my account log in).

I have searched in the spam folder but the password reset email still doesn’t appear to have come through.

Kind regards, Tom

Re: EE perks password recovery

Leanne_T — Thu, 04 Feb 2021 08:59:19 GMT

Thanks @tpoyner

I have sent you a private message on here for some extra details 🙂

Leanne.

Re: EE perks password recovery

kevroberts3332 — Wed, 16 Jun 2021 14:32:23 GMT

Good afternoon

I am having exactly the same issue as described above, not reset password email being received to my personal or work emails, I have checked junk folder and everything

Re: EE perks password recovery

Leanne_T — Wed, 16 Jun 2021 14:35:27 GMT

Hi @kevroberts3332

Thanks for coming to the community.

Did you register with your work or personal email?

Thanks 🙂

Leanne.

Re: EE perks password recovery

kevroberts3332 — Wed, 16 Jun 2021 14:48:46 GMT

I registered with the perks for both my work and personal email, but I have just realised that my discount hasnt been applied and I've been overpaying for 5 months 😲

Re: EE perks password recovery

Leanne_T — Wed, 16 Jun 2021 14:53:48 GMT

Hi @kevroberts3332

If you entered your work email this would be the one needed for the password reset, have you tried using this email address?

If so, could this have been blocked by your IT department?

Did you enter the perk code at checkout when you placed the order?

Thanks 🙂

Leanne.

Re: EE perks password recovery

kevroberts3332 — Wed, 16 Jun 2021 14:55:19 GMT

I have tried my work one to no avail, and no it shouldnt have been blocked as I have the original verification email when set up in february.

I provided the code verbally to the EE rep when upgrading on the phone so assumed it had been done

Re: EE perks password recovery

Leanne_T — Wed, 16 Jun 2021 14:57:47 GMT

Thanks @kevroberts3332

I've sent you a private message on here for some details to help you with the perk account.

To get the discount looked into, please give us a call on 150. The team will be happy to help you with this.

Thanks.

Leanne.