topic Re: Reset EE perks password in Archived Posts

Reset EE perks password

castle15b — Sun, 13 Jun 2021 12:13:05 GMT

I’ve been trying for the last week to reset my ee password, used various devices and check junk but there’s never a reset email

Re: Reset EE perks password

James_B — Sun, 13 Jun 2021 14:56:24 GMT

Hi @castle15b,

Welcome to the EE Community. 🙂

Are you using the same email address you originally registered with? Did you verify your email when you signed up?

James

Re: Reset EE perks password

castle15b — Sun, 13 Jun 2021 15:43:41 GMT

Yes it’s definitely the same email but I can’t remember getting a verifying an email. When I tried to register again it came up that the email address was already in use

Re: Reset EE perks password

Christopher_G — Mon, 14 Jun 2021 06:55:51 GMT

Hi @castle15b

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Reset EE perks password

Clemmand — Tue, 15 Jun 2021 12:35:49 GMT

I'm having the same problem. Trying to log in to ee perks. My details are registered but no password reset email received

Re: Reset EE perks password

Christopher_G — Tue, 15 Jun 2021 12:38:53 GMT

Hi and welcome to the community, @Clemmand.

Are you given any error messages when you try to log in? Have you checked your spam/junk folder for the emails?

Chris

Re: Reset EE perks password

Clemmand — Tue, 15 Jun 2021 12:42:32 GMT

No errors, nothing in spam either

Re: Reset EE perks password

Christopher_G — Tue, 15 Jun 2021 12:50:04 GMT

OK thanks, @Clemmand.

I've sent you a private message to get some more information from you.

Chris

Re: Reset EE perks password

Clemmand — Tue, 15 Jun 2021 12:58:24 GMT

I'm sorry but I'm not seeing the private message

Re: Reset EE perks password

Christopher_G — Tue, 15 Jun 2021 13:04:38 GMT

I've re-sent it, @Clemmand.

Please click on this private message link to see it.

Chris