topic Re: Gaming unleashed text in Archived Posts

Gaming unleashed text

Dean_taylor1978 — Fri, 07 May 2021 19:19:08 GMT

I received my gaming unleashed text today, I followed the link and activated my unleashed bundle no problems, but I haven't received anything regarding my Controller? No text or code? When I contacted EE the guy said it would be sent automatically but I'm not convinced!! Can someone help me as EE aren't helping me at all

Re: Gaming unleashed text

Dean_taylor1978 — Fri, 07 May 2021 17:41:38 GMT

I've received my unleashed text and activated my pass, but I've not received my text about my controller?? When I phoned I was told it would be sent automatically but reading through here that doesn't appear true! Can you please help me with my query? I just want my controller that I'm paying monthly for please!!

Re: Gaming unleashed text

Northerner — Fri, 07 May 2021 19:52:38 GMT

Hi @Dean_taylor1978

You've spoken to an EE representative and received your answer. What more do you want? There is account access on these forums.

Just wait

Thanks

Re: Gaming unleashed text

Dean_taylor1978 — Fri, 07 May 2021 19:55:48 GMT

Because in order to get the controller you have to redeem a code, in order to redeem a code you have to receive a text, so I haven't got my answer no, because I haven't received my text to redeem my code to receive my Controller, so your comments unhelpful

Re: Gaming unleashed text

Northerner — Fri, 07 May 2021 20:14:14 GMT

Hi @Dean_taylor1978

You receive a text after 14 days, if it's more than 18 days then try texting UNLEASHED to 150. However the EE representative has already said you will receive your text. You just have to wait.

The T&C are here:

https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/gaming-unleashed-bundle

Re: Gaming unleashed text

Dean_taylor1978 — Fri, 07 May 2021 21:23:23 GMT

What part of my original message did you not read? I received my unleashed text, I activated my unleashed pass but I've heard nothing about the controller which is a separate text which should come after you activated the pass! When I spoke to EE I was told the controller just gets sent automatically but I know that isn't the case

Re: Gaming unleashed text

James_B — Sat, 08 May 2021 07:26:18 GMT

Hi @Dean_taylor1978,

The person you spoke to is correct in saying the text is sent automatically? Have you received it yet?

James

Re: Gaming unleashed text

Dean_taylor1978 — Sat, 08 May 2021 07:50:25 GMT

@James_B @I received a gaming unleashed text, I activated my Xbox pass, but I've not had anything regarding my controller

Re: Gaming unleashed text

James_B — Sat, 08 May 2021 08:22:07 GMT

Hi @Dean_taylor1978,

What was the full response you received when you sent UNLEASHED to 150?

James

Re: Gaming unleashed text

Dean_taylor1978 — Sat, 08 May 2021 08:44:20 GMT

@James_B

Hi from EE. You can now set up your inclusive Xbox Game Pass Ultimate here https:// and complete set up.

Be sure to sign in or create an account using the email address of the person who will be using the service.

Terms for both apply at https://ee.co.uk/gaming-terms

That's copied from message, that's the only text I've received (I edited to remove link)

Re: Gaming unleashed text

James_B — Sat, 08 May 2021 08:57:37 GMT

Thanks for confirming @Dean_taylor1978

Please get in touch with Customer Care and let them know you still haven't received your link so a member of the team can chase this up for you.

They'll be happy to help.

James

Re: Gaming unleashed text

Dean_taylor1978 — Sat, 08 May 2021 09:15:27 GMT

Thank you @James_B I've just spoken to them and they've confirmed I was correct and that I should indeed have received a second text, they have now instructed it and I am now getting it sorted by Tuesday, perhaps in future @Northerner you should try reading what people are saying instead of jumping down their throats

Re: Gaming unleashed text

James_B — Sat, 08 May 2021 09:25:10 GMT

That's great @Dean_taylor1978

Thanks for letting us know.

James

Re: Gaming unleashed text

davj — Fri, 04 Jun 2021 17:37:24 GMT

I haven't received the controller text either, got the microsoft text and set that up fine but then nothing else

Re: Gaming unleashed text

James_B — Fri, 04 Jun 2021 17:59:03 GMT

Hi @davj,

When did you place your order?

Thanks

James

Re: Gaming unleashed text

davj — Fri, 04 Jun 2021 18:13:58 GMT

I never received the text to place the order for the controller

Re: Gaming unleashed text

Leanne_T — Sat, 05 Jun 2021 06:27:46 GMT

Morning @davj

Thanks for coming back to us.

What date did you place the order for your new phone and plan?

Thanks 🙂

Leanne.

Re: Gaming unleashed text

davj — Sat, 05 Jun 2021 06:33:39 GMT

It was May 1st, I got the xbox text on May 16th and activated it, never got the text re the controller

Thanks

David

Re: Gaming unleashed text

Leanne_T — Sat, 05 Jun 2021 06:36:22 GMT

Thanks @davj

The offer for Gaming Unleashed bundle with the free controller ended on the 6th April 2021, so it had already ended when you purchased your phone. Sorry you've missed out this time.

Thanks.

Leanne.

Re: Gaming unleashed text

davj — Sat, 05 Jun 2021 11:42:22 GMT

It was still showing on the add-on screen when I got the new contract, it definitely said 12 months xbox unlimited and free controller. Seems a bit much to advertise it then say oh you're too late