topic Cancelling recurring add-on for family member in Archived Posts

Cancelling recurring add-on for family member

PinkWelephant — Sun, 13 Jun 2021 04:26:17 GMT

I am the account holder for both mine and my husband's mobiles. He added a recurring add-on to his phone but can't cancel it himself because he doesn't own the account. However, when I go into the account and the add-on section, it only lists my add-ons not his...anyone know how I can cancel his add-on without having to call in?!

Re: Cancelling recurring add-on for family member

XRaySpeX — Sun, 13 Jun 2021 04:55:55 GMT

It needs to be done by texting from the device itself. For a 1GB UK recurring data add-on text STOP 1GB ADD-ON to 150 and so on.

Re: Cancelling recurring add-on for family member

Chris_B — Sun, 13 Jun 2021 07:24:38 GMT

@PinkWelephant Just to add the add-ons you see on your account are your add-ons for your number. You need to change to the other device on your account to see add-ons for that device.