topic Ee perks account not resetting password in Archived Posts

Ee perks account not resetting password

Mattyk999 — Wed, 09 Jun 2021 16:58:46 GMT

Hi have just added a phone for my daughter to my account, I have a perks account but am unable to access it to retrieve a discount code for her that phone

i try to reset password, it tells me it has been updated but then when I try to login with new password it tells me it can not be reset and try again, got locked out for 24 hours yesterday after too many attempts

please help!!

Re: Ee perks account not resetting password

Mattyk999 — Wed, 09 Jun 2021 18:21:05 GMT

Sorted now, there is a known issue at we end

customer services able to apply the discount over the phone 👍

Re: Ee perks account not resetting password

Leanne_T — Thu, 10 Jun 2021 06:49:11 GMT

Morning @Mattyk999

Thanks for coming back and updating the post.

If you need any further help, please let us know 🙂

Thanks.

Leanne