topic Re: Overcharged for data addon in Archived Posts

Overcharged for data addon

Trevperks — Mon, 07 Jun 2021 08:18:25 GMT

Hi . I recently added a £5/month unlimited data offer to my account but have been charged £10. Any help would be appreciated. Trev.

Re: Overcharged for data addon

Leanne_T — Mon, 07 Jun 2021 10:12:10 GMT

Hi @Trevperks

Thanks for coming to the community.

Do you have two charges of £5.00 showing?

Speak soon 🙂

Leanne.

Re: Overcharged for data addon

Trevperks — Mon, 07 Jun 2021 10:25:08 GMT

Hi Leanne, thanks for getting back to me. I have checked my account. It shows just the one charge of £10 for the Data add-on on the bill . If I look at what I'm paying for on the account it shows it should be £5.

Trev.

Re: Overcharged for data addon

Leanne_T — Mon, 07 Jun 2021 10:35:46 GMT

Thanks @Trevparks

In this case, please give us a call on 150. Our Mobile Care team can check the add-on charges for you 🙂

Thanks.

Leanne.