topic Re: Data add on in Archived Posts

Data add on

Rianna20xox — Tue, 01 Jun 2021 06:29:06 GMT

Hi,

i have just bought a data deal you guys were offering for £10 unlimited data (I think it’s an add on but it is not showing on my add on list) but with vat it states £25 for unlimited. How would I stop this monthly charge?

thankyou!

Re: Data add on

Leanne_T — Thu, 03 Jun 2021 12:11:22 GMT

Hi @Rianna20xox

Thanks for coming to the community.

Did you reply to a message you have received from us for the offer?

If you visit add-on.ee.co.uk, do you have the data add-on showing?

Leanne 🙂

Re: Data add on

Rianna20xox — Tue, 01 Jun 2021 08:15:46 GMT

Thankyou for replying!

I had an ad come up when I went to view how much data I had left and then clicked on it and purchased it. When I click on the link you attached I can view how much data I have and the amount of days I have left until it renews.

Re: Data add on

Leanne_T — Tue, 01 Jun 2021 08:29:59 GMT

Thanks @Rianna20xox

Does the price show for you as £10?

Thanks 🙂

Leanne.

Re: Data add on

Rianna20xox — Tue, 01 Jun 2021 08:39:52 GMT

It did but plus VAT Come to £25

Re: Data add on

Leanne_T — Tue, 01 Jun 2021 08:45:32 GMT

Thanks @Rianna20xox

I've sent you a private message on here for some extra details 🙂

Speak soon.

Leanne.

Re: Data add on

XRaySpeX — Tue, 01 Jun 2021 18:26:26 GMT

For a recurring UK/EU data add-on, text STOP UNLIMITED ADD-ON to 150.

The correct price for a recurring unlimited data add-on is £25 incl. VAT.