topic Re: Phone order in Archived Posts

Phone order

positivelymaybe — Thu, 30 Dec 2021 15:40:59 GMT

Hi there,

I placed an order over the phone for a Samsung galaxy z flip3 128gb in green on the 22nd of this month and have heard nothing since. The money for the upfront cost of the phone has been taken from my account though

please help

Re: Phone order

Leanne_T — Thu, 30 Dec 2021 16:33:32 GMT

Hi @positivelymaybe

Thanks for coming to the community.

Has your plan changed?

Have you downloaded the DPD app to see if they have any deliveries scheduled?

Thanks 🙂

Leanne.

Re: Phone order

positivelymaybe — Thu, 30 Dec 2021 19:44:47 GMT

No, plan hasn't been changed and the DPD app has no scheduled deliveries. Don't even have a confirmation email from EE of any kind.

The person I had placed the order with on the phone had said that I'd get a text from DPD the next day with a time slot as that was the last day deliveries would be made before x-mas, but I've had nothing.

Re: Phone order

Christopher_G — Fri, 31 Dec 2021 08:01:10 GMT

Hi @positivelymaybe.

I'd recommend speaking with our Mobile Care team to check the order.

Let us know how you get on.

Chris