topic Re: Damaged LG tv in Archived Posts

Damaged LG tv

Cam0508 — Mon, 27 Dec 2021 10:50:02 GMT

Ordered tv last month for sons xmas and when he opened it yesterday the screen is damaged...any idea how I get this replaced?

Re: Damaged LG tv

mikeliuk — Mon, 27 Dec 2021 11:52:31 GMT

Hi @Cam0508 ,

I recommend to take photographic evidence and contact EE by online chat, calling, or wherever you purchased as soon as they open.

From memory, there was another similar report on here a few days ago that you may want to search for regarding a smashed TV screen, incorrectly packaged.

Re: Damaged LG tv

Leanne_T — Mon, 27 Dec 2021 14:35:46 GMT

Hi there @Cam0508

Welcome to the EE Community.

I'm sorry to hear your TV is damaged. Our Customer Care Team will be happy if you give us a call on 150.

Let me know how you get on.

Leanne.

Re: Damaged LG tv

Cam0508 — Wed, 29 Dec 2021 10:12:47 GMT

Good morning

I am actually at work all day can I do this via online chat?

Thanks

Re: Damaged LG tv

Leanne_T — Wed, 29 Dec 2021 10:36:14 GMT

Hi @Cam0508

Thanks for coming back to us.

Please see our Contact us page, for all the ways to get in touch and get this sorted 🙂

Let us know how you get on.

Leanne.

Re: Damaged LG tv

Cam0508 — Wed, 29 Dec 2021 12:58:24 GMT

Good afternoon

I have emailed a couple of days ago and had 1 response asking for my account number....I wean to get this sorted ASAP

Re: Damaged LG tv

Christopher_G — Wed, 29 Dec 2021 14:38:05 GMT

Hi @Cam0508

Have you tried speaking to the live chat team on the link that @Leanne_T posted?

Chris