topic Re: Delivery of phone in Archived Posts

Delivery of phone

N0mad1 — Sat, 25 Dec 2021 00:45:28 GMT

i ordered my phone 2 weeks ago and haven't had any form of communication from EE contacting me about my phone or the delivery... it is taking the P*** a bit

Re: Delivery of phone

Chris_B — Sat, 25 Dec 2021 08:09:18 GMT

@N0mad1 What phone ? Model type colour and storage size ?

Re: Delivery of phone

N0mad1 — Sat, 25 Dec 2021 21:07:10 GMT

Samsung S21 and 128g i think

Re: Delivery of phone

Northerner — Sat, 25 Dec 2021 21:58:12 GMT

Hi @N0mad1

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Delivery of phone

N0mad1 — Sun, 26 Dec 2021 01:28:53 GMT

yes i have and it tells me that my order doesn't exist even though i have paid for it, i also cant contact the call line as i dont have a phone cuz you know... im waiting for my phone to come lmao

Re: Delivery of phone

James_B — Sun, 26 Dec 2021 08:58:53 GMT

Hi @N0mad1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch. You can chat online at ee.co.uk/contact-ee.

James

Re: Delivery of phone

N0mad1 — Sun, 26 Dec 2021 21:05:13 GMT

i've tried "getting in contact" and i haven't been able to get thru

Re: Delivery of phone

Leanne_T — Mon, 27 Dec 2021 08:36:44 GMT

Hi @N0mad1

Thanks for coming back to us.

If you can try calling us again, the team will check the account for you and give you an update on your order.

Thanks.

Leanne.

Re: Delivery of phone

N0mad1 — Mon, 27 Dec 2021 16:48:56 GMT

thats great and all but all i want is an email telling me when its gonna be delivered its been almost 3 weeks now and i have been told absolutely nothing