topic Re: Re: iPhone 13 delivery queries in Archived Posts

Re: iPhone 13 delivery queries

Mandykb86 — Sat, 18 Dec 2021 14:51:16 GMT

Hey Hun, You're probs betta calling 150 you get more info from them then you woulf on here. I ordered the same phone on 6th Dec and had no update. Spoke to a guy pver the phone around a hour ago who advised that my phone should be with me Monday, he said I should get a text from DPD tommorow but if i don't receive phone monday to call them back and he will chase it up and see if he can fast track it. Which was a very nice gesture🙂

Re: Re: iPhone 13 delivery queries

Lyn86 — Sat, 18 Dec 2021 14:56:05 GMT

Thanks for that. I have just phoned and been assured that I should receive it by Friday. The agent was very helpful and said he would message me his number so that I could keep in contact. Unfortunately, this hasn't happened yet although still hopeful!

Re: Re: iPhone 13 delivery queries

Mandykb86 — Tue, 21 Dec 2021 21:51:49 GMT

Hey, Have u had any updates my tracker has changed to your order will be with you soon but no other updates through dpd or even a delivery date.

Re: Re: iPhone 13 delivery queries

Jon_K — Wed, 22 Dec 2021 07:53:42 GMT

Hi @Mandykb86.

As soon as your order is ready to be delivered you'll get a text from DPD with your one-hour delivery slot.

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Wed, 22 Dec 2021 09:06:19 GMT

Thanks for replying @Jon_K. After the message that states order is coming soon how much longer after that do we normally get delivery?

Re: Re: iPhone 13 delivery queries

Jon_K — Wed, 22 Dec 2021 09:58:21 GMT

Who was that message from, @Mandykb86?

Was it from the tracker or from DPD?

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Wed, 22 Dec 2021 10:32:58 GMT

@Jon_K That msge was from the tracker. I received it yesterday morning. Not had anything since then. When i ordered the phone on the 6th dec it said usually dispatched within 14 days so does that mean there is a delay?

Re: Re: iPhone 13 delivery queries

Jon_K — Wed, 22 Dec 2021 10:49:40 GMT

Thanks @Mandykb86.

What phone did you order?

If the tracker has updated it should be dispatched soon but you will know for sure when DPD text you.

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Wed, 22 Dec 2021 14:11:48 GMT

@Jon_K It was the Iphone 13 pro max 256gb in Gold. Do you think i'll receive it before christmas?

Re: Re: iPhone 13 delivery queries

Jon_K — Wed, 22 Dec 2021 14:37:30 GMT

Thanks @Mandykb86.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update on your order.

They'll hopefully be able to give you a better indication of when you can expect it.

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Thu, 23 Dec 2021 09:51:58 GMT

@Jon_K So i rang the customer help line and got no update what so ever. All the advisor said is that there is a 21 day delay and I won't be receiving until after xmas poss new year.

Re: Re: iPhone 13 delivery queries

Jon_K — Thu, 23 Dec 2021 10:59:53 GMT

I'm sorry to hear this, @Mandykb86.

Were they able to offer a different model that might be faster to arrive?

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Thu, 23 Dec 2021 11:51:07 GMT

@Jon_K .. They didn't offer me anything, but i received a notification on the DPD app that says delivery expected tomorrow. Just awaiting a text with time hopefully i receive the phone tomorrow🙈

Re: Re: iPhone 13 delivery queries

Jon_K — Thu, 23 Dec 2021 11:59:14 GMT

That's great news, @Mandykb86!

Fingers crossed it arrives tomorrow, if you've received that notification then there s no reason why it shouldn't come.

Let me know when it arrives.

Jon

Re: Re: iPhone 13 delivery queries

Mandykb86 — Fri, 24 Dec 2021 13:36:04 GMT

@Jon_K .. I finally received my phone 😀 Thank you for all your help. Have a great christmas🎄🎁