topic Re: Xbox Series S offer in Archived Posts

Xbox Series S offer

Kyle009 — Mon, 15 Nov 2021 12:29:48 GMT

I ordered a new phone in store yesterday and was told I'd receive a text today to book my delivery in for the series s. I haven't had anything and looking at my contract and receipt there is no mention of the deal.

How can I check I'm eligible for the deal? I went for the Samsung a52s 5g on the 40gb tariff and only really went for this as I want the series s too.

Any help is greatly appreciated. Thanks

Re: Xbox Series S offer

Leanne_T — Mon, 15 Nov 2021 13:46:05 GMT

Hi @Kyle009

Thanks for coming to the community.

Did you make a payment of £30.00 when you went into the store?

Thanks.

Leanne.

Re: Xbox Series S offer

Kyle009 — Mon, 15 Nov 2021 14:08:08 GMT

Hi @Leanne_T

Yes I paid £30 up front. I have my receipt for this but it does not state that it is for the Series S

Re: Xbox Series S offer

Leanne_T — Mon, 15 Nov 2021 14:21:48 GMT

Thanks @Kyle009

We’ll send an SMS with your T&Cs within 5 working days of your purchase.

Xbox Series S will be delivered to your account address within 15-30 days of your purchase. Xbox Game Pass Ultimate redemption will be sent by SMS to your device within 5 days of your Xbox Series S being dispatched.

Full details can be found in the legal bit on our Christmas sale Shop page.

Leanne.

Re: Xbox Series S offer

Kyle009 — Mon, 15 Nov 2021 14:23:27 GMT

Ok thank you @Leanne_T . I am porting my number across to EE this wont affect the text arrival will it?

Re: Xbox Series S offer

Leanne_T — Mon, 15 Nov 2021 14:25:11 GMT

This should not affect the text message being sent to you @Kyle009

If you don't have this after 5 working days, please give us a call on 150 🙂

Leanne.

Re: Xbox Series S offer

Kyle009 — Mon, 15 Nov 2021 16:49:13 GMT

Ok thanks 👍

Re: Xbox Series S offer

Leanne_T — Mon, 15 Nov 2021 16:52:54 GMT

No problem @Kyle009

Have a lovely evening 🙂

Leanne.

Re: Xbox Series S offer

Stulad — Mon, 22 Nov 2021 22:54:20 GMT

Hi there

I also ordered the Galaxy A52s on the 40GB offer with the free Xbox S.

I made the £30 payment online direct to ee.

Not a great deal of information on the email I have just received other than the phone and delivery dates and details

Will there be a text or mail confirmation that states the xbox S will be confirmed too as part of the order, as main reason i upgraded.

thanks in advance

Stu

Re: Xbox Series S offer

Leanne_T — Tue, 23 Nov 2021 07:54:34 GMT

Morning @Stulad

Thanks for coming to the community.

We’ll send an SMS with your T&Cs within 5 working days of your purchase.

Full details can be found in the legal bit on our Christmas sale Shop page.

Leanne.

Re: Xbox Series S offer

Stulad — Tue, 23 Nov 2021 09:33:15 GMT

Hiya Leanne

Thank you for the below , look forward to it landing.

Thanks

Stu

Re: Xbox Series S offer

Leanne_T — Tue, 23 Nov 2021 09:40:26 GMT

No problem @Stulad

Have a lovely day 🙂

Leanne.

Re: Xbox Series S offer

darrkespur — Tue, 23 Nov 2021 09:40:44 GMT

Just for info for everyone, I spoke to customer services on 150 this morning (as it had been more than 5 days), and they said there had been a general delay in sending out the confirmation text, but that they expected to send out the Xbox shipment soon after the end of the 14 day cool-off period from when my deal was taken out.

Re: Xbox Series S offer

Stulad — Tue, 23 Nov 2021 11:10:55 GMT

Thank you.

Re: Xbox Series S offer

Stulad — Tue, 23 Nov 2021 11:16:44 GMT

Thanks Leanne

One more thing if thats ok ?

I received a call just there from an "enjoy expert" who advised he was coming to my house to set up my new phone and data transfer.

Wasn't aware that I selected this option as its something I can easily do myself. I have now been advised that he won't be delivering my new phone and I need to go via 150 to re schedule delivery via DPD.

Can you advise please if this is the case and if this will impact the Xbox offer ?

Thanks again.

Stu

Re: Xbox Series S offer

James_B — Tue, 23 Nov 2021 11:29:49 GMT

Hi @Stulad,

Yes, if you don't need the Enjoy expert delivery, you'll need to get in touch with Customer Care to change your delivery method to DPD.

You'll still be eligible for your free gift.

Hope this helps.

James

Re: Xbox Series S offer

Fatburt — Wed, 24 Nov 2021 15:41:28 GMT

I bought a new phone in store on 12/11/21 with the XBox series S offer. Paid my £30 but I've not had a text yet.

Any advice as in theory I should be due the console as early as next week

Never mind, I've just seen darkkspurs message. I'll go with fingers crossed it'll be here soon

thanks

Re: Xbox Series S offer

echallands — Fri, 26 Nov 2021 14:01:57 GMT

Hi Leanne_T

Much like other customers, I am now over the 5 working day limit. Happy to give 150 a call. Can you tell me which option I need to choose when I dial 150 so I speak with the correct department, does this sit under account, upgrade, technical support etc?

Many thanks

Re: Xbox Series S offer

Leanne_T — Fri, 26 Nov 2021 14:18:23 GMT

Hi @echallands

Thanks for coming here

If you call 150 and select account queries, one of the team will be happy to check your account for you.

Thanks.

Leanne.

Re: Xbox Series S offer

smpcomms — Sat, 27 Nov 2021 12:15:52 GMT

I also upgraded my contract on 17th November to Samsung A52s 5G on the 40gb plan instore. Paid £30 upfront but still yet to hear anything with regards to this! Should have at least received a txt message 🤔