topic Re: No confirmation email! in Archived Posts

No confirmation email!

Tonypee1 — Wed, 22 Dec 2021 02:41:31 GMT

Hi can anyone help? I have ordered my iPhone 13 pro max this evening. Guy on the telephone said everything was tip top. But I’ve realised I still have no confirmation email. Has anyone else found this!? I ordered my upgrade over the telephone. Please help!!

Re: No confirmation email!

Northerner — Wed, 22 Dec 2021 06:20:41 GMT

Hi @Tonypee1

You'll probably receive it today. Alternatively check your spam/junk folders.

Thanks

Re: No confirmation email!

Christopher_G — Wed, 22 Dec 2021 08:15:03 GMT

Hi @Tonypee1

Welcome to the community.

You don't always get an order confirmation when ordering over the phone. If they confirmed it's going through, it should be going through the process.

Which colour and memory size did you order? Did they say when to expect delivery?

Chris

Re: No confirmation email!

Tonypee1 — Wed, 22 Dec 2021 09:29:43 GMT

Hi I ordered silver, 128GB. The upfront cost and delivery cost had came out my account. The guy said I should receive it the next working day!?

Re: No confirmation email!

Christopher_G — Wed, 22 Dec 2021 09:41:40 GMT

Yes, that model is in stock and usually dispatched within 1 day, @Tonypee1

You should hear from the courier company soon. If you're worried about your order at all, you can check it with our Mobile Care team.

Chris

Re: No confirmation email!

Tonypee1 — Wed, 22 Dec 2021 09:48:18 GMT

I phoned and spoke to a customer service guy, he said it’s showing on system as ‘picked’ what does that mean?
Thank you.

Re: No confirmation email!

Christopher_G — Wed, 22 Dec 2021 09:58:06 GMT

It means it's being processed and on its way to the courier, @Tonypee1.

Chris

Re: No confirmation email!

Tonypee1 — Wed, 22 Dec 2021 10:05:04 GMT

Ok, that’s great. Thanks very much for your help! Fingers crossed I’ll receive it later on today.
Thanks again.