https://community.ee.co.uk/t5/Archived-Posts/Returns-Pack-Not-Recieved/m-p/1108283#M322612 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/747426">@KyleePeakk</a></P> <P>&nbsp;</P> <P>If you haven't received it by 27th December, I'd recommend speaking with our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A>. They'll be able to look into this and try to make sure you aren't charged.</P> <P><BR /> Chris</P> Wed, 22 Dec 2021 08:07:51 GMT Christopher_G 2021-12-22T08:07:51Z https://community.ee.co.uk/t5/Archived-Posts/Returns-Pack-Not-Recieved/m-p/1108216#M322611 <P>I upgraded my phone via upgrade anytime. I got the phone on Sunday but no returns pack and it’s been 7 working days. I’ve ordered another one but what happens if it does not come before my old phone is due to be returned?! Due return date is 27th December!</P> Tue, 21 Dec 2021 21:22:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-Pack-Not-Recieved/m-p/1108216#M322611 KyleePeakk 2021-12-21T21:22:55Z https://community.ee.co.uk/t5/Archived-Posts/Returns-Pack-Not-Recieved/m-p/1108283#M322612 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/747426">@KyleePeakk</a></P> <P>&nbsp;</P> <P>If you haven't received it by 27th December, I'd recommend speaking with our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A>. They'll be able to look into this and try to make sure you aren't charged.</P> <P><BR /> Chris</P> Wed, 22 Dec 2021 08:07:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-Pack-Not-Recieved/m-p/1108283#M322612 Christopher_G 2021-12-22T08:07:51Z