topic Re: Lack of order tracking in Archived Posts

Lack of order tracking

chloemckea — Tue, 21 Dec 2021 16:16:28 GMT

I ordered a phone from you yesterday, it said 24 hour delivery yet the only email I have received has been a confirmation of purchase? Any time I input the order number the tracking section says it can’t show my order details but to keep an eye out for emails or texts. I would like to know when my phone will be arriving and whether it’ll be before Christmas as it was stated on your website that it would be. I also understand we’re in a pandemic and things are complicated however false advertising on a website doesn’t really look well for you as a company. Any response other than a template one would be amazing. Thank you.

Re: Lack of order tracking

Chris_B — Tue, 21 Dec 2021 18:17:59 GMT

@chloemckea You have an order number not a tracking number. You’ll receive a tracking number once a device has been allocated to you.

What phone did you order ? Storage size and colour

Re: Lack of order tracking

Jon_K — Wed, 22 Dec 2021 08:01:42 GMT

Hi @chloemckea.

Welcome to the community.

You'll get a text from DPD with your one-hour delivery slot when your phone is ready to be delivered.

As mentioned by @Chris_B, what phone did you order?

Jon