topic No order comfirmation in Archived Posts

No order comfirmation

Kate2798 — Mon, 20 Dec 2021 17:16:40 GMT

I placed an upgrade over the phone and not received a confirmation email

Re: No order comfirmation

Valentine85 — Mon, 20 Dec 2021 18:30:26 GMT

I have upgraded my contract 10 days ago for a iPhone 13 pro max 256gb, as well I pay £50 upfront cost, and still waiting for order confirmation. I have checked my ee account every 3 days and they are not able to give me any information. No email, no text, nothing. I have the filling that I’ve been scammed. This ee customer service and personal account has been disappointed me since I sign my first contract in 2015.

Re: No order comfirmation

Christopher_G — Tue, 21 Dec 2021 08:18:20 GMT

Hi @Kate2798

Welcome to the community.

Which phone did you order? Please include colour and memory size where applicable.

Chris

Re: No order comfirmation

Christopher_G — Tue, 21 Dec 2021 08:19:03 GMT

Welcome to the community, @Valentine85.

Which colour did you choose? I'll check our stock levels.

Chris