topic Re: Order Status in Archived Posts

Order Status

lor2340 — Mon, 20 Dec 2021 09:31:50 GMT

Hi,

I placed an order yesterday which said in stock order confirmed. It also said 1 day delivery! The tracker however is not updating, would there be a reason for this and will I see if the phone is out of stock?

Thanks!

Re: Order Status

Chris_B — Mon, 20 Dec 2021 09:52:54 GMT

@lor2340 Did you receive tracking information? If you have tracking information on henna device has been allocated to you and should be with you soon.

Re: Order Status

lor2340 — Mon, 20 Dec 2021 09:55:57 GMT

Thank you, yes on the tracker it just shows order confirmed! Thanks for your help, I hope it is as it was a Christmas present!! As always I left it til the last minute!!!

Re: Order Status

Leanne_T — Mon, 20 Dec 2021 10:16:41 GMT

Hi @lor2340

Thanks for coming to the community.

Which model phone did you order, including size and colour?

Thanks 🙂

Leanne.

Re: Order Status

lor2340 — Mon, 20 Dec 2021 10:24:18 GMT

Hi there,

It was iPhone 13 Pro Max Gold 128GB.

Thank you for replying!

Re: Order Status

Leanne_T — Thu, 03 Feb 2022 14:26:56 GMT

Thanks @lor2340

The current estimated timescale for that device is usually dispatched within 21 days.

DPD will be in touch when it's ready to be delivered.

Leanne.

Re: Order Status

lor2340 — Mon, 20 Dec 2021 10:55:03 GMT

Perfect! Thanks so much for letting me know!

Have a great Christmas 🎄

Re: Order Status

Leanne_T — Mon, 20 Dec 2021 11:06:57 GMT

No problem @lor2340

Thank you, I hope you have a lovely Christmas too 🙂

Leanne.