topic Re: No sign of my XBox in Archived Posts

No sign of my XBox

DrB — Sat, 18 Dec 2021 11:32:18 GMT

Hello -- I renewed my contract on Black Friday and accepted the offer of an XBox. This for a Pixel 6. I was told that I would receive a text message after 14 days of the new contract. That date has now passed and still no sign of the text.

The Retentions contact I had has now stopped responding via email - very disappointing as I brought him an additional 3 renewals from my family on the same day.

Can someone please assist?

Thank you in advance!

Re: No sign of my XBox

Leanne_T — Sat, 18 Dec 2021 11:39:05 GMT

Hi there @DrB

Thanks for coming back to the community.

Did you make a £30 upfront payment?

Also, which plan do you have?

Thanks 🙂

Leanne.

Re: No sign of my XBox

DrB — Sat, 18 Dec 2021 11:54:16 GMT

Firstly, thanks Leanne for this quick reply!

Yes, I did pay the £30 upfront.

My plan is the SmartPlan 40Gb.

Re: No sign of my XBox

Leanne_T — Sat, 18 Dec 2021 13:24:43 GMT

Hi @DrB

Thanks for coming back to me.

I have sent you a private message for some extra details.

Speak soon.

Leanne.