topic Re: Order in Archived Posts

Order

Tomsparx90 — Fri, 17 Dec 2021 19:30:46 GMT

Ordered new iphone13 Pro max last Sunday,

My order is confirmed but awaiting delivery date confirmation, could you please update me as I can't track progress.

Many thanks

Re: Order

Katie_B — Sat, 18 Dec 2021 08:21:00 GMT

Hello @Tomsparx90.

Welcome to the community.

Please could you confirm the colour and memory size you ordered?

Katie.

Re: Order

Tomsparx90 — Sat, 18 Dec 2021 08:23:22 GMT

Hi its graphite 128gb

Re: Order

Katie_B — Sat, 18 Dec 2021 08:28:27 GMT

Thanks for confirming @Tomsparx90.

I have checked and the current delivery guidance for the iPhone 13 Pro Max 128GB Graphite is to expect despatch within 14 days.

I hope this helps,

Katie.

Re: Order

Tomsparx90 — Sat, 18 Dec 2021 08:37:01 GMT

Thanks for the update , little disappointed as I was told within 7days last Sunday when order was placed so within another 14 days is a bit frustrating but thankful for your help and support.

Re: Order

Katie_B — Sat, 18 Dec 2021 08:41:09 GMT

I am so sorry to hear this @Tomsparx90.

This is the current guidance from now, if you wish to chase your order please give us a call and our customer care team will be able to check this out for you.

Katie 🙂