topic Re: Order confirmation but not delivery update in Archived Posts

Order confirmation but not delivery update

abbeynelsey25 — Tue, 07 Dec 2021 09:59:10 GMT

I have an a conformation, on my order I've paid off my contract but Ive had no delivery updates.

Please help

Abbey

Re: Order confirmation but not delivery update

Christopher_G — Tue, 07 Dec 2021 11:58:56 GMT

Hi @abbeynelsey25

Welcome to the community.

What did you order? Please include the colour and memory size where applicable.

Chris

Re: Order confirmation but not delivery update

abbeynelsey25 — Tue, 07 Dec 2021 13:05:51 GMT

Hi, it was an iphone pro max 13 gold 512gb

thanks

Abbey

Re: Order confirmation but not delivery update

Christopher_G — Tue, 07 Dec 2021 13:11:55 GMT

Thanks, @abbeynelsey25

I've checked and the current estimate for delivery is to expect dispatch within 7 days. We'll clear orders from oldest to newest and you'll receive a text message from DPD when it's on its way.

Thanks for your patience so far.

Chris

Re: Order confirmation but not delivery update

abbeynelsey25 — Thu, 16 Dec 2021 13:16:55 GMT

I ordered my phone on the 5th decemeber, i was told 7 days until delivery i haven't had any updates of when my order will be delivered and payments have been taken for it aswell.

Re: Order confirmation but not delivery update

Jon_K — Thu, 16 Dec 2021 14:56:57 GMT

Hi @abbeynelsey25.

Have you checked our online order tracker to see if there are any updates?

What phone did you order?

Jon