topic Re: I phone 13 pro max upgrade in Archived Posts

I phone 13 pro max upgrade

Cobby78 — Thu, 16 Dec 2021 09:46:28 GMT

Hi I ordered the new I phone 13 pro max in graphite on the 6th of December, I ordered that particular colour as the handset was available within 7 days unlike other colours that had a 21. Day delivery time. , Its now been 10 days and I still haven’t received my new handset, I’ve used my tracking number that was given to me and I have phoned customer service but they could not give me any information about delivery, when I upgraded with the upgrade team I was told that I’d defo receive the phone within in 7 days. I appreciate things can change but surely you shouldn’t give a delivery timescale if your not 💯 certain that the handset will reach the customer within the timescale offered.

Re: I phone 13 pro max upgrade

James_B — Thu, 16 Dec 2021 12:11:57 GMT

Hi @Cobby78,

Welcome to the EE Community. 🙂

I'm sorry to hear your order hasn't been dispatched within the estimated time frame. All back orders are being dispatched on a first come, first serve basis as stock arrives.

You'll receive a text message with tracking details as soon as it's on the way.

James