topic Re: Re: iPhone 13 delivery queries in Archived Posts

Re: iPhone 13 delivery queries

ChloeChown — Thu, 09 Dec 2021 13:06:39 GMT

I ordered the iPhone 13 pro max 128gb in graphite and it said delivery within 7 days. But still nothing x

Re: Re: iPhone 13 delivery queries

Leanne_T — Thu, 09 Dec 2021 14:34:03 GMT

Hi @ChloeChown

Thanks for coming here 🙂

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered.

If you would like to check your order, please get in touch with our Mobile Care team.

Leanne.

Re: Re: iPhone 13 delivery queries

ChloeChown — Fri, 10 Dec 2021 21:17:03 GMT

I realise that. But it was advertised as delivery within 7 days. And it’s been 7 days and nothing has arrived. And it’s still being advertised as a 7 day delivery!

Re: Re: iPhone 13 delivery queries

Kirstysid — Fri, 10 Dec 2021 22:03:36 GMT

Same here this is the third time trying different colours for iPhone 13 pro max. Tried to re order graphite 156gb Monday and nothing so far. My original order was October! It’s wearing thin now.

Re: Re: iPhone 13 delivery queries

ChloeChown — Mon, 13 Dec 2021 11:31:30 GMT

Oh no that is awful. Have they promised you delivery dates each time?

Re: Re: iPhone 13 delivery queries

rohitrooprai — Tue, 14 Dec 2021 12:19:50 GMT

I upgraded from the iPhone 11 Pro max to the 13 pro max and it took 3 weeks for delivery

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 13:33:48 GMT

This is such a generic reply. They’re saying delivery within 7 days. But that’s not happening !!!

Re: Re: iPhone 13 delivery queries

Leanne_T — Tue, 14 Dec 2021 14:24:41 GMT

Hi @ChloeChown

Thanks for coming back to the community.

Have you spoken to our Mobile Care team?

Leanne.

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 14:40:56 GMT

Yes. They’ve said they don’t have any stock in. Which I understand can’t be helped. But then why still are you advertising 7 day delivery?

Re: Re: iPhone 13 delivery queries

Leanne_T — Tue, 14 Dec 2021 14:50:28 GMT

Hi @ChloeChown

Which size and colour did you order?

Leanne 🙂

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 15:21:13 GMT

13 pro max 128gb graphite. I ordered on 3/12/21

Re: Re: iPhone 13 delivery queries

Leanne_T — Tue, 14 Dec 2021 15:31:54 GMT

Thanks @ChloeChown

Can you track your order on the online order tracker?

Thanks 🙂

Leanne.

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 15:33:18 GMT

Yes. It says awaiting confirmation.

Re: Re: iPhone 13 delivery queries

Leanne_T — Tue, 14 Dec 2021 15:40:35 GMT

Thanks @ChloeChown

As soon as we have an estimated delivery date this will get updated on the tracker.

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

Thanks.

Leanne.

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 15:41:48 GMT

Yes I know this.

But I was assured I’d get delivery within 7 days. Everyday since you’ve still advertised delivery within 7 days. So why are your promising things you can’t meet?

Re: Re: iPhone 13 delivery queries

Kirstysid — Tue, 14 Dec 2021 19:36:26 GMT

I feel exactly the same day 9 now and no phone. It’s a joke!

Re: Re: iPhone 13 delivery queries

ChloeChown — Tue, 14 Dec 2021 21:52:31 GMT

Absolutely. And you get the same old answers.

Re: Re: iPhone 13 delivery queries

ChloeChown — Wed, 15 Dec 2021 19:24:05 GMT

Any stock updates today? Thanks

Re: Re: iPhone 13 delivery queries

ChloeChown — Wed, 15 Dec 2021 19:25:53 GMT

I ordered the same on the 3rd dec and still nothing ! No answers from anyone