Missing part of my order

freddieapp26 — Wed, 15 Dec 2021 14:06:12 GMT

Hi!

So last month I placed an order for a phone upgrade along with an insurance bundle. The phone itself has arrived and I am happy with the product and its condition. However the Minute One Samsung A12 case and screen protector as part of the insurance bundle I purchased has not arrived yet and I was just wondering when I could expect to receive it? I have asked this question to the online webchat and received no answer, emailed EE directly and they instead directed me to the 150 phone line but each person I have got through to on there told me my query is not one they deal with without telling me where I can go to sort this query. If someone here can either sort my query or direct me to the right place that would be great thank you very much!

Re: Missing part of my order

Chris_B — Wed, 15 Dec 2021 14:19:27 GMT

@freddieapp26 customer services will help you if you call them because that’s what I had to do as I didn’t receive my one minute bundle with the insurance. There is no email address that can use for customer services.

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Missing part of my order

Re: Missing part of my order