topic Re: Order Tracking in Archived Posts

Order Tracking

walker861 — Tue, 14 Dec 2021 09:35:30 GMT

I upgraded on 7th Dec and am yet to receive my new S20 5G ready phone on the essential package.

I am currently out of the country with work (I am in the military), so had the phone delivery address as my in laws so my wife could collect for me. I urgently need an update as to when my phone will be delivered as if it is after 16th Dec there will be no way for me to get the phone until the new year. Please help

Re: Order Tracking

Christopher_G — Tue, 14 Dec 2021 11:37:28 GMT

Hi @walker861

Welcome to the commnunity.

Which S20 did you buy? What was the colour and memory size please? I'll check our stock levels.

Chris

Re: Order Tracking

walker861 — Tue, 14 Dec 2021 12:06:50 GMT

its the white 128gb, the website said delivery within 1 day on order. i will take black or another colour if it can delivered asap.

Re: Order Tracking

Christopher_G — Tue, 14 Dec 2021 12:39:27 GMT

Is it definitely an S20 and not an S21, @walker861?

Chris

Re: Order Tracking

walker861 — Tue, 14 Dec 2021 12:46:39 GMT

yes it is definitely

Re: Order Tracking

Christopher_G — Tue, 14 Dec 2021 12:50:23 GMT

OK thanks, @walker861

It's definitely in stock. Is there any way you can get in touch with our customer service team? They'll be able to check the order and make sure everything is OK from our side.

You can find our contact information on the contact EE help page.

Chris