topic Re: Xbox Series S in Archived Posts

Xbox Series S

DMY — Mon, 13 Dec 2021 15:49:09 GMT

Just received my Series S and it's faulty.It will not power on

Re: Xbox Series S

mikeliuk — Mon, 13 Dec 2021 15:54:54 GMT

Hi @DMY ,

Welcome to the community forums. I would recommend to contact EE to report that and arrange for its replacement.

Re: Xbox Series S

DMY — Mon, 13 Dec 2021 16:05:14 GMT

Thanks for reply.Im have trouble trying to get EE or Xbox help me with this.Feel like I am running around in circles

Re: Xbox Series S

mikeliuk — Mon, 13 Dec 2021 16:17:52 GMT

Hi @DMY ,

You may wish to refer to online resources on the matter which have been prepared by professionals with knowledge of consumer rights. A key aspect is that your first recourse is to the retailer EE as regards faulty goods supplied to you, and that the manufacturer does not come into play until various criteria in the below links are met.

https://www.which.co.uk/consumer-rights/shopping/faulty-goods

https://conversation.which.co.uk/tag/faulty-goods/

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

Re: Xbox Series S

DMY — Mon, 13 Dec 2021 16:21:32 GMT

Thanks very much for this.Very helpful so again thank you