topic Refund of upfront cost in Archived Posts

Refund of upfront cost

Amy149 — Mon, 13 Dec 2021 12:52:57 GMT

Hi I was told by an agent I’d receive a refund for my upfront cost, it’s now been over 2 weeks and I haven’t received a refund and cannot get in contact with ee anyone know how to help as I’m not a EE customer

Re: Refund of upfront cost

Leanne_T — Mon, 13 Dec 2021 15:23:18 GMT

Hi @Amy149

Thanks for coming to the community.

Did you cancel the contract?

Have you checked with your bank to see if the refund is pending?

Thanks 🙂

Leanne.