topic Re: X Box S Series - Delivery in Archived Posts

X Box S Series - Delivery

Plebby85 — Mon, 13 Dec 2021 08:34:28 GMT

I had notification that my X Box would be dispatched last week but then I heard nothing until I was out yesterday and DPD said they were delivering something, they had tried to deliver and then left. I didn't know it was coming from EE and assumed they would use our usual safe place if we weren't in. I then had another notification to say that the parcel was on its way back to EE. Had I been notified that this was the parcel, I would have been home for it. Obviously because of the value they didn't want to leave it in the safe place. Now I don't know how I can find out if this will be re-delivered and when. I have tried calling 150 but literally don't know how to speak to a human being about my query. Can anyone here help or point me in the right direction?!

Re: X Box S Series - Delivery

James_B — Mon, 13 Dec 2021 10:30:20 GMT

Hi @Plebby85,

Welcome to the EE Community. 🙂

DPD wouldn't normally return a parcel to us after just one failed delivery attempt. Have you tried contacting them to make sure they aren't going to reattempt delivery?

James

Re: X Box S Series - Delivery

Plebby85 — Mon, 13 Dec 2021 10:36:06 GMT

Hi James,

The only info I have is it's being returned to EE. I will see if I can contact them about this.

Thanks

Debbie

Re: X Box S Series - Delivery

James_B — Mon, 13 Dec 2021 10:37:54 GMT

Thanks @Plebby85

If DPD confirm it has been returned, please get in touch with Customer Care so a member of the team can help.

James

Re: X Box S Series - Delivery

Plebby85 — Mon, 13 Dec 2021 10:45:14 GMT

I've spoken to DPD and apparently there's an automatic return to sender on the EE products. It hasn't left their depot and apparently EE need to contact them to rearrange delivery. I cannot do this myself. I am currently trying to get hold of someone on the phone now.

Re: X Box S Series - Delivery

James_B — Mon, 13 Dec 2021 11:05:54 GMT

Thanks for the update @Plebby85

Our Customer Care Team will be happy to help you with this.

James